Patient Access Representative Behavioral Health

Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

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Job Title:

Patient Access Representative Behavioral Health

Requisition Number:

44979

Employment Type:

Full Time

Division:

BEHAVIORAL HEALTH BU

Compensation Type:

Hourly

Job Category:

Support Services

Hours Worked:

8:00 AM - 4:30 PM (M-F)

Location:

Central Arlington Behavioral Health Clinic

Shift Worked:

Day

Job Description:

Job Summary: The Patient Access Representative (PAR) I-IV greets patients and performs patient access functions to expedite patient flow and enhance the patient experience. The PAR is responsible for the registration of all patients' accessing services at JPS Health Network with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism and ethics continuously.
Essential Job Functions & Accountabilities:

1. Greets and directs patients and visitors in person and over the phone utilizing AIDET principles. Provides information regarding services, JPS location information and additional assistance as required.
2. Accurately identifies patient and registers JPS patients while maintaining regulatory and functional knowledge of all information required to register patient types in database which ensures timely & accurate reporting/billing.
3. Explains and secures consent for all registration forms including general consent forms, MSPQ, notice of privacy practices, patient rights and responsibilities, MyChart enrollment etc.
4. Distributes patient related materials and obtains patient or authorized representative's signature on all insurance waivers and other financial forms such as Estimate Letters as applicable.
5. Collects patient owed cost sharing amounts (copays, deductibles, coinsurance, full costs [non-covered/self-pay]) in accordance with Standard Operating Procedure as well as referring patients to Enrollment and Eligibility, when applicable. Reconciles cash drawer at end of shift.
6. Acquires precertification status on all applicable services, such as in-office procedures, Inpatient/Outpatient Surgeries, Outpatient Radiology & Cardiology Tests, and/or Physician Services, or Pharmacy Services.
7. Utilizes insurance verification tools to accurately verify patients' insurance/financial information and maintains error rate in accordance with Standard Operating Procedure.
8. Coordinates and schedules appointments, selects appropriate referral, provider, visit type and location to expedite patient access to care, minimizes "no shows" and maximizes reimbursement.
9. Maintains daily Epic work queue, quality assurance, and established productivity levels with minimal errors (i.e. daily in-basket review, telephone encounters, reporting, and cash balancing).
10. Provides the highest quality of care to our patients by complying with JPS Health Network's attendance and punctuality procedure. May be required to work beyond normal scheduled shifts.
11. Attends all mandatory educational, compliance and safety program sessions.
12. Assists in staff training of peers, colleagues and management, as applicable or requested.
13. Demonstrates the importance of satisfying the needs of the patient/customer by friendly and caring interactions, being attentive to the customer's needs, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout JPS Health Network.
14. Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.
15. Must be able to complete all job duties and functions of the role with or without assistive/adaptive devices, and/or reasonable accommodations.
16. Work environments may differ based on job functions and location. Work is subject to schedule changes and/or variable work hours.

Qualifications:

Required Qualifications:
• Certification in Non-Aggressive Crisis Management; must be obtained while in department orientation and maintained throughout employment when working within the Behavioral Health department.
• Patient Access - General Consent Orientation and Patient Financial Experience Training completed 30 days subsequent to hire.

Preferred Qualifications:
• High School Diploma, GED, or equivalent.
• Certified Healthcare Access Associate (CHAA).
• Bilingual in Spanish, Vietnamese, Arabic or other language.

Location Address:
501 W Main St
Arlington, Texas, 76010
United States