General Manager

Direct Hire opportunity eager to find the next great asset to the team!

Location: Durham (Roxboro Street area)

Salary: $55/k to $75/k depending on experience

Summary:

The General Manager (GM) is the senior leader of a single site location, accountable for unit profitability, operational execution, team leadership, on-site company assets, and guest experience. The GM sets the standard for performance, culture, and brand execution and develops future leaders within the organization.

Schedule:

The General Manager is expected to work a minimum of 50 hours per week across an appropriate mix of day/evening and weekday/weekend shifts in support of business needs. The GM must be present during peak business periods, including high-volume days, promotional events, and operationally critical shifts. The role requires availability to work nights, weekends, and holidays based on store demand and staffing needs.

Business & Financial Performance

1. Own unit-level results, including sales, labor, food cost, and controllable expenses

2. Forecast sales, staffing, and inventory needs accurately

3. Manage weekly KPIs and execute action plans to improve performance

Operations & Brand Standards

1. Ensure consistent execution of company operating standards, recipes, and food safety

2. Maintain exceptional cleanliness, organization, and equipment care

3. Ensure appropriate open and closing procedures are executed daily

4. Execute company initiatives and promotions accurately and on time

People Leadership

1. Hire, train, coach, and retain high-performing team members

2. Build a positive, accountable culture aligned with company values

3. Develop shift leaders and assistant managers for advancement

Customer Experience

1. Lead by example in hospitality and service execution

2. Resolve customer issues professionally and proactively

Administrative & Compliance

1. Ensure accurate reporting, cash controls, and policy compliance

2. Maintain required certifications and documentation

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.