Client Service Supervisor - HAO - Monday to Friday; weekends as needed; 7:30am to 4:30pm

Job Title

Supervises the work of a team of client service specialists

Directs workflow and monitors workload to ensure client inquiries are addressed promptly

Trains new client service staff in support policies and procedures

Creates and distributes documented resolutions for common client service issues

Provides direct support to assigned accounts and escalated issues

Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job may require extended sitting or standing, use of standard office equipment.

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation skills

Listening

Resolving Conflict

Ability to Multi-task

High school diploma or GED required

Minimum seven years industry experience required

Minimum five years supervisory experience required

Professional certification may be required in some areas

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are proud to be an EEO/AA employer M/F/D/V. We perform pre-employment substance abuse testing and maintain a drug free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.