Service Coordinator
Water Werks Boat Sales
Job Description
Job Description
Water Werks Boat Sales is looking for an experienced customer-focused, organized, and motivated Service Coordinator to join our growing boat dealership team. You will have the opportunity to help shape the future of our service department by improving processes, enhancing the customer experience, and contributing to the department's continued growth and success.
If you're a proactive leader who enjoys building relationships, solving problems, and creating efficient workflows, we'd love to meet you.
Job Description
Provide excellent customer service
- Build rapport with all customers through clear communication in person, by phone, text, and via email
- Be an excellent listener and concise notetaker while writing in service jobs
- Know the status of all customer units in the shop and communicate current status, as well as additional work that may be needed to the customer
- Promptly return all phone calls, texts, and emails
- Contact new boat owners for questions within 1-2 weeks of delivery
- Handle complaints with fairness to all parties
- Maintain knowledge base of all service, sales, and products offered
- Work with customers to complete manufacture surveys to ensure the dealership maintains NPS & CSI award status
Coordinate shop
- Work with shop foreman to assign jobs for technicians and supervise repair order flow
- Utilize all the shop people in the way that will be most profitable for the dealership
- Create/ maintain a positive and respectful employee environment between each other and customers
- Promote and maintain a clean and organized environment
- Prepare for all boat, motor, and trailer deliveries. Boats should be inspected for cleaning, damages, equipment, and options.
Administrative
- Provide accurate summary of repairs on work orders and make recommendations
- Audit repair orders to ensure all jobs have been completed, parts billed with price accuracy, and labor and sublet recorded
- Work with manufactures and insurance companies to problem solve
- Obtain new business through development and control of service promotion and advertising
- Administer warranty jobs in the best interest of the customer, dealer, and manufacturer
- Stay up to date on manufacture warranty procedures and requirements and fulfill accordingly
- Perform run outs for all new and used boat and engine deliveries
- Evaluate service department performance using daily operating records
- Attend meetings as assigned by dealership management
- Coordinate with Shop Foreman and Parts Manager to ensure days off / vacations days have complete coverage
- Work boat shows and special events as assigned by dealership management
- Perform other administrative duties as required
Schedule
Summer (~Mar to Nov) Monday - Friday 9am-5pm / Saturday 9am-2pm
Winter (~Dec to Feb) Tuesday - Friday 8am-5pm / Saturday 9am-2pm
*Schedule adjustments may be required based on workload and scheduled deliveries.*
Benefits
Medical Insurance Starting 90 days from employment
Vision & Dental Insurance Starting 90 days from employment
Insurance Sponsored Wellness Benefits (Rotating)
Increasing Paid Vacation based on years of service
Bonus year end paid vacation week based on company performance
Employer sponsored Simple Retirement Plan Starting 90 days from employment
Continuing Education & Training
Pay: To be discussed based on experience. Boating industry experience is a plus!
Vacancy posted 1 day ago
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