Maitre D' - BOA Steakhouse

Matre D' at BOA Steakhouse Austin

BOA Steakhouse offers an unforgettable experience in the world of American steakhouse cuisine, based in Southern California and part of Innovative Dining Group's collection of trendy and exciting restaurants including Sushi Roku and Katana Robata & Sushi Bar. This innovative Steakhouse concept brings together a blend of inventive traditional dishes, a vibrant atmosphere, and an array of custom cocktails. With a commitment to providing unmatched hospitality, BOA Steakhouse has quickly become a go-to destination for tastemakers from around the world. Get ready to embark on a culinary journey like no other at BOA Steakhouse Austin.

As the lead member of the front-of-house service team, the Matre D' manages the dining room staff, greets customers and ensures the highest possible standards of service. Further responsibilities include setting the ambience and atmosphere of the restaurant. The Matre D' creates a positive work environment for our employees through friendly, caring and professional communication, making sure to pass down a culture of excellence.

Your Key Responsibilities:

• Welcoming guests as they arrive and setting a friendly tone.
• Managing reservations and organizing the seating flow.
• Remembering regular guests, their names, and their special preferences.
• Handling VIP requests and special seating needs.

• Overseeing and directing hosts, waiters, and back waiters.
• Training team members on customer service standards.
• Communicating daily specials and menu updates to the service staff.

• Maintaining the ambiance of the room, including lighting, music, and temperature.
• Acting as a link between the dining room and the kitchen.
• Solving guest complaints or problems quickly and politely.

Requirements:

• 2 years previous and relevant experience in a high-end, high-volume restaurant
• Possess an authentic sense of hospitality
• Ability to multi-task and work efficiently under pressure
• Strong communication skills, both with guests and teammates
• Proficient in Open Table and restaurant POS Systems
• A positive, upbeat attitude with a strong work ethic
• Flexible availability to work days, nights, weekends we're looking for team players who can adapt to the flow of the restaurant
• A valid Food Handler Card and Alcohol Awareness Training Certificate (must have upon hire)
• Ability to work standing for long periods, lift up to 25 lbs, and manage a physically demanding role
• Must be 18 years or older

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.