Network Technician

Network Technician

Maintains local and remote based computer networks, storage, and server activities for all college locations by performing the following duties personally or through coordinated efforts with peer technicians. For highest consideration apply by November 6th, 2026.

Essential Duties and Responsibilities

• Assist with the configuration, installation, and maintenance of network hardware and software.
• Support the management of the Jackson College backend network and computer infrastructure.
• Help install and test network components and software upgrades.
• Aid in the research and management of network security systems.
• Help maintain and monitor network performance.
• Report information security threats to IT management as instructed.
• Help perform routine updates for servers and server infrastructure.
• Become familiar with JC IT network standards, policies, and support procedures.
• Collaborate with other departments to help resolve IT related issues.
• Support the development and implementation of disaster recovery procedures.
• Assist with logging and analyzing network trends.
• Learn and recommend performance driven alternatives for supported services.
• Provide technical support under supervision for the Solution Center.
• Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission, and vision and being in agreement to be evaluated by same.

This job has no direct supervisory responsibilities.

Internal: Frequent contacts with personnel within and outside of the department in an information sharing or problem-solving capacity. Communication often occurs under extremely tight deadlines affecting the implementation or repair of services affecting several thousand users.

External: Contact with vendors, consultants, and business leaders in an information gathering, decision-making, advising, and sharing capacity.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

Minimum

• Basic knowledge of Windows, software troubleshooting, and network protocols.
• Familiarity with LAN and Virtual Machine design, deployment, support, and monitoring.
• Proficiency in Microsoft Office tools.
• Understanding of data backup storage and recovery systems.
• Willingness to learn and use relevant technologies.
• Ability to work under supervision and as part of a team.
• High school diploma or equivalent; some college or technical training preferred.
• Valid driver's license.

Preferred

• VMware experience
• Helpdesk software
• Microsoft System Center Configuration Manager

Skills and Abilities to:

Minimum

• participate in successful technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation efforts
• be customer service oriented, self-starter, and work under tight timelines with minimal supervision
• manage multiple competing-priority projects by utilizing time management techniques
• work independently and in teams while supporting a diverse population of users
• provide excellent written, listening, questioning, and oral communication

• provide excellent organizational and interpersonal / human interaction
• develop guidelines which require frequent modifications in procedures
• perform accurate work without close supervision or oversight
• work with confidential records and electronic files related to the position
• develop schematic and workflow diagrams

Preferred Education and Experience:

• Two years of related experience

Language Skills Ability to read, analyze, and interpret common scientific and technical journals, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the college community. Ability to effectively present information orally or in written form. Ability to quickly develop written and verbal communication for mass distribution to customers during college wide network disturbances.

Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Must have a valid driver's license

Physical Demands Must be able to lift and/or move up to 25 pounds regularly and occasionally up to 50 pounds.

Work Environment May require a flexible schedule, including some weekend and evening work, and occasional exposure to high, precarious places. The noise level in the work environment is usually moderate.

This job requires that the employee occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures.