Terminal Operations Manager

Terminal Operations Manager

This position is responsible for the successful management of all terminal facility, trailer and equipment maintenance, environmental programs, roloc box maintenance, and terminal operations including gate activity hours of operation, developing and maintaining the vessel sailing schedule, planning and operating within the terminal operations budget, capital planning and execution. This position is also responsible for coordinating the load and discharge with stevedore, TOTE Services and other internal teams. The Terminal Operations Manager is responsible for terminal security including role as Facility Security Officer and coordinating with Coast Guard and other key partners including the Port of Tacoma and PSE.

Essential Job Responsibilities And Results

• Directly supervise multiple employees in accordance with company policies and applicable laws, including hiring, training, performance management, work assignment, and issue resolution.
• Coordinates vessel load and discharge operations in collaboration with the vessel crew and stevedores.
• Directly manages all facility maintenance activities, ensuring projects are completed on time and within budget.
• Manages TOTE vendor relationships, including approving quotes and monitoring labor costs.
• Apply for and execute a capital budget of approximately $1-3 million annually.
• Reports on and manages annual budget of approximately $50 million.
• Interface with customers and sales team on oversize freight and hazardous requirements.
• Coordinates transloads on and off the terminal.
• Liaison with customers to ensure adherence to TOTE cargo securement requirements.
• Serve as Facility Security Officer (FSO), ensuring Tacoma terminal compliance with all regulatory requirements in coordination with the Coast Guard
• Ensure compliance with all regulatory requirements and TOTE Maritime Alaska safety programs; provide regular reporting on status and performance.
• Identify, develop, and implement continuous improvement initiatives to enhance operational efficiency, safety, and cost performance.
• Annually reviews and maintains a comprehensive understanding of the Spill Prevention, Control, and Countermeasure (SPCC) Plan, the Stormwater Pollution Prevention Plan (SWPPP), and the terminal's responsibilities under RCRA related to hazardous waste.
• Leads the Pollution Prevention Team in identifying, addressing, and resolving issues related to the SPCC, SWPPP, and hazardous waste management programs.
• Supervise staff responsible for SPCC, SWPPP, and hazardous waste compliance; provide coverage as needed and escalate issues to the Director of Safety and Compliance.

Qualifications (Education, Experience and Certifications)

• Bachelor's degree required (in business, transportation, logistics or related field preferred).
• Six to eight years' related experience, including operations/stevedoring/vessel cargo operations or terminal operations.
• Six years' supervisory experience (in business, transportation, logistics or related field).

Knowledge, Skills And Abilities

• Strong knowledge of marine terminal operations, including cargo handling, vessel operations, and logistics coordination.
• Working knowledge of trailer repair and equipment maintenance practices.
• Demonstrated understanding of operational processes and the ability to quickly learn company-specific systems and procedures.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with internal teams, customers, and external partners.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple competing demands.
• Proven problem-solving and decision-making abilities in a fast-paced operational environment.
• Basic proficiency in math, budgeting, and cost management principles.
• Effective negotiation and vendor management skills.
• Strong customer service orientation and relationship management capabilities.
• Ability to work both independently and as part of a team, with a collaborative mindset.
• Demonstrated ability to identify process improvement opportunities and implement effective, sustainable solutions.
• Proficiency with Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams) and other business systems, including database and web-based applications.
• Flexibility to take on additional responsibilities as needed.

Work Environment

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Physical Effort

Most work requires normal physical effort. The role requires physical ability (including stooping, bending, kneeling, climbing) to navigate around the loaded vessel and the terminal yard.

Manual Dexterity Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.

The salary range is $88,988 - $155,530, with an expected target salary of $105,000-$120,000. Pay will be based on several factors including the candidate's education, work experience, work location, and specific job duties.

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days' vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).