Automotive Estimator - Body Shop

Estimator Body Shop

The Estimator is responsible for assessing vehicle damage and providing accurate cost estimates to customers. This role involves thorough vehicle inspections, preparation of detailed repair plans, and clear communication with both customers and insurance companies. The Estimator works closely with technicians, suppliers, and insurance adjusters to ensure the seamless execution of repairs while maintaining high-quality standards and customer satisfaction.

Key Responsibilities:

• Damage Assessment: Conduct thorough inspections of vehicles to identify the extent of damage. Use estimating software and industry-standard guides to generate accurate repair estimates. Photograph damage and document vehicle conditions for reference.
• Estimate Preparation: Create detailed repair plans, outlining labor, parts, materials, and time required for each job. Collaborate with technicians to ensure the accuracy of estimates and assess the feasibility of repairs. Communicate with parts suppliers to obtain pricing information and availability.
• Customer Communication: Explain estimates and the repair process to customers in a clear and professional manner. Provide recommendations on repair options, timelines, and pricing. Answer customer questions and address any concerns about the repair process.
• Insurance Liaison: Work closely with insurance companies to facilitate claims and ensure approval of estimates. Negotiate with insurance adjusters as needed to ensure fair compensation for repairs. Ensure all required documentation is submitted and updated in a timely manner.
• Job Management: Oversee the progress of repair work to ensure completion within the estimated time and budget. Communicate with the body shop team to monitor the status of repairs and address any unforeseen issues. Ensure compliance with industry regulations, safety standards, and environmental laws.
• Customer Service: Deliver exceptional customer service by providing timely updates on repair progress and ensuring customer satisfaction. Handle customer complaints and concerns professionally, striving to find prompt and effective solutions.
• Cost Control & Profitability: Strive to balance customer satisfaction and profitability by maintaining an efficient and cost-effective estimating process. Identify opportunities to maximize revenue and minimize waste while ensuring quality repairs.

Required Skills and Qualifications:

• Education and Experience: High school diploma or equivalent required; post-secondary education in automotive repair, business management, or related field preferred. Minimum of 2-3 years of experience as an estimator or in a related position within the automotive repair or body shop industry. Familiarity with industry-standard estimating software (e.g., CCC ONE, Mitchell, Audatex).
• Skills and Competencies: Strong knowledge of automotive body repair procedures, materials, and labor requirements. Excellent communication skills with the ability to explain complex technical details to customers in a clear, friendly manner. Strong organizational and time-management skills to handle multiple estimates and repairs simultaneously. Proficiency in estimating software and ability to produce accurate and thorough estimates. Detail-oriented with a focus on accuracy in both paperwork and repair analysis. Customer-focused with strong problem-solving skills and the ability to handle difficult situations professionally.

Physical Requirements:

• Ability to stand, walk, and inspect vehicles for prolonged periods.
• Ability to lift up to 50 lbs.
• Comfortable working in a body shop environment, which may involve exposure to loud noises, dust, and chemicals.

Work Schedule and Benefits:

• Full-time position with a typical schedule of [insert hours here].
• Competitive salary and bonus opportunities based on performance.
• Benefits package including health insurance, paid time off, and retirement options (if applicable).
• Opportunities for ongoing training and professional development.

Equal Opportunity Employer: OC Automotive Resources is an equal-opportunity employer and encourages applications from individuals of all backgrounds and experiences.