Personal Banker I

UMB Personal Banker

UMB begins with YOU! We measure success in how we use every transaction and interaction to improve our customer's financial wellbeing. Our Personal Bankers are fanatics for using their financial knowledge to offer thoughtful solutions to help our customers make money, save money, protect money, and use technology that makes banking easy. We want you on our team if you have a natural curiosity, attention to detail, and a passion for engaging conversations that lead to results. Our branch environment is extremely fast paced with several daily priorities which means you have a wealth of opportunities to expand your base of knowledge – aka you will never be bored.

You will contribute to the success of the Retail branch by:

• Use a consultative questioning approach to turn every transaction and customer service interaction into an opportunity to learn your clients' financial life priorities and connect them to our solutions that meet their financial goals.
• Grow the branch customer base through proactive outbound business development activities including workplace banking, developing referral networks, appointment setting and outbound calling campaigns.
• Assist customers with transactions, completing service requests, opening new accounts, and submitting credit applications while delivering a meaningful conversation that improves our customers' financial wellbeing.
• Participate in delivery of the unparalleled customer experience by building relationships through proactive outreach to help customers succeed financially.
• Collaborate with partners in small business, mortgage, and investments to grow customer's share of wallet.
• Follow established policies and procedures and play an active role in branch daily operations to ensure safety and soundness for both the customer and the bank.

We are passionate about helping our team members develop their careers! You will have deep relationships with your Branch manager, Regional Delivery Manager, and specialists. These leaders invest in your success through daily feedback, personalized coaching and helping you create action plans to be successful. From day one, you will receive training including hands-on practice, and dedicated support throughout your on-boarding experience. With demonstrated success, you will have unlimited opportunity to grow throughout the company.

We're excited to talk with you if you have:

• HS Diploma or equivalent
• One year experience in a Retail environment engaging with customers and making product recommendations that lead to sales or relevant demonstrable experience
• Ability to work branch hours, including weekends and some evenings
• NMLS registration within 90 days
• Ability to learn products, services, and procedures quickly and accurately
• Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs
• Basic math skills and ability to problem solve while operating within established risk parameters/tolerances
• Professional, thorough, and organized with strong computer skills to manage complex transactions and service tasks across multiple systems.
• Demonstrate ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
• Exude confidence and possess the drive, initiative, and knowledge to provide financial options for customers using a consultative approach
• Must have the ability to work Monday-Friday 8:00AM-6:00PM, Saturdays 8:00AM-12:00PM

Bonus points if you have:

• At least one year experience in Retail banking sales, or financial services sales, or Consultative relationship sales role in another industry, with proven success in establishing new clients, deepening customer relationships, and delivering results
• College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
• Demonstrated success on a commissions-based compensation plan
• Bilingual

Compensation Ranges:

US Employees in California, Washington DC, New Jersey, and New York: $35,750 - $52,040

US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $32,640 - $47,640

US Employees in all other states not listed above: $29,530 - $43,240

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to View email address on click.appcast.io to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.