Director of Outreach

Outreach Program Manager

To ensure empowerment-based, best practice participant services are provided to Outreach participants. Plans, develops, and manages Outreach programs, including Tampa Outreach, Plant City Outreach, and SafeNet. This position is highly visible in the community and requires a high level of professionalism and the ability to establish and maintain relationships with other agencies and funders.

Responsibilities and Duties

• Responsible for overseeing and managing participant service in compliance with organizational policies and procedures, contracts, funder and certification standards, and applicable laws.
• Responsible for overseeing and ensuring fiscal and programmatic targets are met for direct-service programs.
• Responsible for ensuring all program file management systems are maintained by auditing and reviewing file documentation, closing files and managing advocate file case load.
• Is responsible for the Outreach Appointment calendar. Is responsible for ensuring this is maintained accurately by reception staff so that all outreach appointments and advocate schedules are in compliance with program standards.
• Ensures all participant grievances or concerns are handled according to agency policy and practices.
• Plans and develops programs; reviews programs to evaluate their effectiveness and efficiency, recommends program changes.
• Completes monthly data entry, statistical reporting, and billing for various funders of multiple programs managed.
• Designs, implements, and monitors outcome measures and quality improvement plan.
• Directly supervises the Outreach Advocates, Hotline and Reception, Interns and Volunteers.
• Manages the relationship with the Clerk's Office regarding the filing of Injunction for Protection petitions.
• Works closely with other Spring programs and managers to reduce barriers for survivors and ensure services are accessible.
• Hires and trains Outreach staff.
• Attends and participates in all required internal and external agency meetings such as Quality Assurance, Risk Management, Program Team meetings and Directors and Chiefs meetings.
• Leads the Outreach Team with competence.
• Develops, implements, and oversees internship programs with universities in the community; supervises student interns.
• Assists with staff development and staff trainings.
• Performs other related duties as assigned.
• Manages relationships with other community agencies, including funders.
• Attends community meetings to represent The Spring.
• Coaches and develops staff.
• Participates in and contributes to agency Leadership Team.
• Strong organizational and critical thinking skills.
• Manages Outreach office space including scheduling with vendors, maintenance requests, and addresses phone and IT issues to ensure safety standards are met.

Occasional duties or projects which may be performed at irregular intervals:

• Conducts training and presentations in the community.
• Represents the agency at various community meetings.
• Collaborates with other groups/agencies to meet participant needs.
• Oversees WS documentation.
• Provides input and program information to the grant writing team.

Accountability: Areas in which the position is accountable/responsible

• Budget: Accountable for overseeing budgets for Outreach programs.
• Records: Accountable for accurate data collection and programmatic reporting for Outreach programs.
• Policy Planning and Development: Accountable for policy planning and development for Outreach programs.

Supervision Responsibility

• Direct supervisory responsibility: Outreach Advocates, Additional program management and/or supervisory responsibilities may be assigned based on agency need.

Business-Related Contacts

• Funders, partner agencies, organizations, professionals in the community, and universities.

Requirements

Education/Training/Experience

• Master's degree in Social Work (MSW), behavioral or social science supplemented by five (5) years experience in human service administration preferred. Bachelor's degree may be considered with extensive applicable experience. Program management and supervisory experience required.

Specialized equipment or machines used in the course of the duties of the position

• Computer and other standard office equipment.

Certification or Licensing Requirements

• Acquire and maintain privilege status, according to Florida Statute 90.5036
• Valid Florida driver's license, two years driving experience, acceptable Motor Vehicle Report, active automobile insurance and dependable transportation is required.
• Requires Domestic Violence Core Competency training and additional 6 hours to qualify for Privilege status.
• Requires ongoing 16-hours of DV related training after the first year
• Must be able to pass and maintain a Level II background check

Physical Demands

• The responsibilities of this position require that the employee be able to talk and hear. The employee usually is required to walk, stand, sit, use hands, and reach with hands and arms. The employee may occasionally be required to lift ten pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

• The work environment is that of an office atmosphere or classroom atmosphere and normally has a moderate noise level.

Additional Remarks

• FBI background screen, drug screen and MVR screen required. Must possess a valid Florida Driver's license, have an acceptable MVR. Must have dependable transportation in order to move between facilities and agencies.
• Must have ability to lead with confidence and minimal supervision.
• Requires good communication skills, both written and oral.
• Must have an understanding of domestic violence.
• Discretion in dealing with confidential material, flexibility and tolerance for others is required.
• High ethical and professional standards, sound judgment and ability to function independently are required.
• Must be able to work harmoniously with participants, volunteers, staff and public.
• May require an immediate response to a phone message; may require day, night and weekend hours.
• On-call in an emergency.

Behavior Expectations

The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook, We are…

Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set.

Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide.

Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people.

A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work.

Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good.

A Safe Space. Safety leads each interaction with survivors.

Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.