Housekeeper/Room Attendant

Job Description

Job Description

At The Willowbrook Village at Lake Harmony, a Wyndham Hotel, we believe that a great trip starts with a spotless, welcoming space to call home. We are seeking a detail-oriented and friendly Room Attendant to join our team. In this role, you will be the backbone of our guest experience—blending top-tier cleaning precision with a warm, service-oriented mindset. If you take pride in your work, enjoy staying active, and love making people smile, we want to hear from you!

Overview:

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities:

• Display excellent customer relation skills and proactively greet guests warmly.
• Use wheeled carts to transport linens, towels, toilet items, and cleaning supplies.
• Thoroughly clean guest rooms, make beds, and sanitize bathrooms. Dust and polish furniture and equipment.
• Replenish guest room supplies like drinking glasses, writing materials, and bathroom essentials.
• Vacuum and clean rugs, carpets, upholstered furniture, and draperies.
• Dust and polish furniture and equipment. Shine metalwork fixtures and fittings.
• Wash walls, ceilings, woodwork, windows, door panels, and sills.
• Empty wastebaskets, clean ashtrays, and dispose of trash and waste appropriately.
• Maintain well-stocked, clean, and organized storage areas and carts.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Adhere to company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions to management; complete required safety training and certifications.
• Perform any other duties as assigned.

Job Skills:

• Ability to follow oral or written instructions accurately, often in a repetitive routine.
• Consistent performance of repetitive tasks with precision.
• Capability to lift, carry, or pull heavy objects using hands.
• Service-oriented mindset—actively seeks ways to assist people.
• Coordination skills—able to adjust actions in response to others’ actions.

Job Requirements & Qualifications:

• Education: High School Diploma or equivalent preferred.
• Experience: Experience in the hospitality industry or other relevant cleaning roles is advantageous.
• Schedule: Flexibility to work 8-hour shifts, including weekends, and holidays.