Customer Service Representative

Customer Service Representative

Achieve sales objectives through effective customer service and communication. The Customer Service Representative is responsible for servicing and selling to different customers through an assigned district, maintaining current vendor-managed inventory setup, and planning and organizing new customer locations. District Service Representatives report to the Customer Service Manager.

Responsibilities

• Interact extensively with sales representatives and customers to clarify their needs and research different situations.
• Communicate with customers to identify potential growth opportunities and product line extensions.
• Provide feedback and suggestions from customers to management and sales team.
• Offer spot buy capabilities to enhance customer satisfaction.
• Assist with GAP coverage for sales representatives who are on vacation or when sales territories are open.
• Learn, enforce, and support corporate policies and guidelines in a consistent, professional manner.
• Maintain a professional image.
• Complete necessary paperwork to fulfill position responsibilities.

Essential Skills

• Proficiency in customer service and support.
• Data entry skills.
• Problem-solving abilities in situations with familiar or limited standardization.
• Effective communication of detailed information involving customer needs and wants.
• Organizational and planning skills for short and long-term projects.
• Ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills across all levels of the organization.

Work Environment

The work environment involves extensive interaction with sales representatives and customers. The role requires maintaining a professional image and adherence to corporate policies and guidelines. The ability to manage multiple tasks and communicate effectively across the organization is essential.

Job Type & Location

This is a Contract to Hire position based out of Strongsville, OH.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Strongsville, OH.

Application Deadline

This position is anticipated to close on Aug 10, 2026.