Automotive Service Advisor

Job Description

Job Description

Who We Are

Platinum Chevrolet is the #1 Chevrolet Dealership in the North Bay serving the Santa Rosa, Petaluma, Sonoma, Windsor, Rohnert Park and Healdsburg communities in Sonoma County. We are looking for a hardworking, professional, and enthusiastic individual interested in high earning potential to join our team. As a member of our world-class team, you can learn from the masters and enhance your skillset. With Platinum's incredible training and investment in team members, you can excel in the career of your choice.

What We Offer

• Team-first organization - Teamwork makes the Dream Work and we want all departments and all employees working together toward the common goal of providing the best possible customer experience we can.
• Medical, vision, and dental - Maintain your well-being with medical, dental, vision insurance and more. Team members can select a plan that suits their individual needs.
• 401K - Invest in your future with 401(k) plans and profits sharing including employer contribution match opportunities.
• Vacation/PTO(Paid Time Off) and sick pay - Balance your work and home life experiences with PTO, Holidays and paid family leave.
• Top-notch trainin g - General Motors processes, DealerTrack DMS, BG Menu Selling and more- there is a plethora of training opportunity to improve and grow yourself.
• Life insurance - Company sponsored life insurance available
• Employee discounts on goods/services - Taking care of those that take care of our customers
• Career growth and recog nition- 

Responsibilities

• Welcome Customers with Hospitality - Greet customers immediately upon arrival, providing a friendly, professional and welcoming atmosphere

• Conduct Professional Walk-Around Inspections - Perform 360-degree walk-around of the vehicle with the customer to note mileage, damage, and service needs, building immediate trust.
• Translate Technical Needs - Act as the liaison between the customer and technician, accurately translating customer concerns into actionable, detailed repair orders ensuring compliance to all manufacturer requirements and state/federal laws.
• Provide Transparent Consultantions - Explain recommended repairs, services and associate costs to customer in plain, non-technical language.
• Proactive Communication & Updates - Keep customers informed of the progress of their vehicles throughout the day, providing updates before they feel the need to reach out.
• Manager Workflow and Timelines - Coordinate with Dispatch and technicians to ensure repairs are completed withing the promised time frame, managing customer expectations along the way.
• Ethical Consultative Selling - Offer maintenance and services options based on vehicle needs an manufacturer recommendations, using a low-pressure, high-integrity approach. 300% rule.
• Handle Customer Concerns with Empathy - Proactively address customer complaints or disputes with empathy and professionalism, striving for first-time resolutions to ensure satisfaction. 
• Maintain High CSI Scores - Ensure all service work meets or exceeds quality standards to maintain to improve Customer Satisfaction Index (CSI) scores.
• Ensure Quality Control and Vehicle Delivery - Oversee the final qualify check of the vehicle, ensuring all work is completed correctly, and deliver the vehicle to the customer, thoroughly explaining the repair order.
• Take Pride in Happy Customers - Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

• Strong desire to do the job right and to the best of your ability

• Organized and friendly personality with a customer focused mindset

• Spanish speaking a plus

• Strong time management skills

• Fantastic communication skills

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Assume other duties assigned by Management

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.