Association Manager

Job Description

Job Description

Direct Reports : Concierge and Maintenance employees (other on-site employees of HomeOwners Advantage)

Indirect Reports : 3rd party service vendors.

• Operation/Service coordination, including but not limited to:
  • Dispatch maintenance service requests, and work with engineer to prioritize daily list.
  • Solicit bids for work in the building by contract and 3rd party service providers. Manage quality of their work and projects. 
  • Direct liaison to Residents and Board members in coordinating all aspects of common area management, project construction, move in/out, and general operations.
  • Understand and operate all management systems proficiently.
  • Manage process improvement.
  • Create annual business plan and deliver services to the community as outlined in the business plan
• Responsible for inputs to financial processes – A/R, A/P, Security Deposits, etc...
  • Expense management to include scanning and coding all invoices in Vantaca.
  • Collect all HOA dues, rent, or fees each month.
  • Assess and collect fines, late fees, damage assessments, security deposits/returns, utility deposits/returns, concessions, and miscellaneous income.
  • Create and adhere to annual operating budgets.
  • Create and distribute the monthly financial packets inside the contracted timeframe.
• Deliver excellent resident service through the following:
  • Author and deliver building announcements
  • Maintain an accurate website
  • Proactively communicate with the Board on property issues including weekly update to the Board using the HomeOwners Advantage template.
  • Coordinate annual fire/life safety drills.
• Serve as a resource for marketing and leasing (where applicable) by:
  • Understanding property metrics (market rates, % leased, basic info)
  • Be able to explain building amenities to prospective tenants
  • Collection of marketing data
• Contribute to leadership and people development by:
  • Managing vendors in the building.
  • Executing on personal training plan.
  • Develop and deliver objectives and performance appraisals of direct reports