Dental Scheduling Coordinator

Dental Scheduling Coordinator

This position is located at the AST Little Axe Health Center Dental Department. This department provides general dentistry and oral hygiene care services within the AST Health System. The Dental Scheduling Coordinator's primary responsibility is to engineer, monitor and manage the dental schedule for multiple providers and help patients understand their treatment needs, treatment options and payment options. The Dental Scheduling Coordinator will also perform all general front office duties for the dental department.

Responsibilities & Duties

• Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion.
• Prepare, maintain and monitor schedule for multiple providers.
• Fill cancelled/rescheduled appointment assuring schedule is full.
• Understand dental procedures and dental terminology for proper scheduling and treatment coordinating.
• Schedule and confirm patient appointments.
• Present and explain treatment plans.
• Assist the patient with establishing a plan for scheduling and prioritizing their treatment plan.
• Coordinate daily schedule with patient treatment needs and available treatment times.
• Verify dental insurance information.
• Understand insurance benefits to effectively educate patients on their dental benefits and communicate with business department.
• Perform preauthorization as needed and patient follow-up.
• Verify if patient needs an MD consult or premedication and process it before patient's next appointment.
• Scan patient forms into dental software and manage document center.
• Obtain necessary financial, and/or medical updates along with HIPAA forms
• Greet and check patients in and out before and after treatment.
• Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up.
• Work closely with clinical staff and other front office staff to assure smooth flow of patient care.
• Assume some responsibilities of a patient benefit advocate while assisting patients with applications for benefits through Medicaid, Social Security Disability and/or other assistance programs.
• Perform other related duties as assigned.

Education Requirements and Qualifications

• Minimum high school diploma or equivalent.
• Minimum of 2-3 years' of previous experience in dental front office and/or direct customer service.
• Experience with Dentrix or similar dental software preferred.
• Be capable of working effectively with doctor, staff members, and patients under varying conditions.
• Must be able to follow and apply established office policies and procedures.

Knowledge, Skills and Abilities

• Must have strong interpersonal and relationship building skills.
• Must be able to communicate effectively both verbally and written.
• Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner.
• Be customer service oriented and able to communicate with a pleasant demeanor at all times.
• Be able to deal with the pressures and demands of dealing with ill and injured and their family members.
• Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
• Must have computer skills; be proficient with Microsoft office software.
• Must have a valid Oklahoma Driver's License.
• Must be able to pass a background check and drug test.

Physical Requirements and Working Conditions

• Must be able to sit, stand, stoop, bend or kneel for long periods of time.
• Prolonged sitting, standing, or walking; occasional bending, squatting, kneeling, and stooping; good finger dexterity and sensory perception; frequent repetitive motions; as well as talking, hearing, and visual acuity are required.
• Frequent lifting (up to 15 lbs)
• Occasional lifting (up to 30 lbs)