Service Coordinator

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Parental leave

Now Hiring: Service Dispatcher (Evenings & Weekends) – Pro-Serv Food Equipment Location: Charlotte, NC Pay: $20–$25 per hour (based on experience) Full-Time | Wednesday–Friday 12:00 PM–9:00 PM + Saturday & Sunday [TBD-For after hour calls]

About Us Pro-Serv Food Equipment is a leading commercial kitchen equipment service company proudly serving North and South Carolina. We specialize in the repair, maintenance and installation of commercial refrigeration, HVAC and cooking equipment. We know breakdowns don't happen on a 9-to-5 schedule, so our team is there for customers 24/7. We are a tech-driven, high-performance company with a strong commitment to customer service and team accountability.

Position Overview We are seeking a highly organized and proactive Service Dispatcher to join our Charlotte operations team. This role covers our evening and weekend service hours: you'll receive, prioritize and dispatch service calls, manage after-hours emergencies, and keep our technicians supported in the field when our customers need us most. The right candidate stays calm under pressure, thrives in a fast-paced environment, and takes pride in creating seamless service experiences for clients and technicians.

Schedule

Wednesday – Friday: 12:00 PM – 9:00 PM

Saturday & Sunday: [hours], managing after-hours service calls and technicians

Mondays and Tuesdays off

Key Responsibilities

Answer incoming service calls and input service requests

Prioritize calls based on urgency, especially down equipment and after-hours emergencies

Schedule and dispatch technicians based on availability, location and job urgency

Manage and coordinate technicians on weekend and after-hours calls

Order parts and coordinate delivery timelines

Prepare and send estimates to customers

Provide timely, professional customer service throughout the service process

Keep customers updated on technician arrival times and job status

Ensure all service work orders are processed and closed accurately

Coordinate shift handoffs with the daytime service team

Requirements

Minimum 5 years of customer service and administrative office experience

High school diploma or equivalent required

Strong proficiency in Microsoft Office and Windows-based systems

Excellent organizational and communication skills

Ability to multitask and manage priorities in a dynamic environment

Must be available to work the posted evening and weekend schedule

Experience in the service industry or dispatching is a plus

Why Join Pro-Serv?

Competitive pay ($20–$25/hr based on experience)

401(k) with company match

Health and dental insurance

Paid time off and holidays

Opportunities for growth and advancement

Company parties

Supportive, high-energy team culture

Leadership that values accountability, communication and results

Apply Today! If you're ready to be the heartbeat of our service operations after hours and help keep our team and customers running smoothly, we want to hear from you.

What I changed:

Retitled the role to Dispatcher and set the Wednesday–Sunday schedule.

Replaced the on-call rotation with weekend after-hours coverage.

Added the benefits list.

Fixed a couple of typos.

Before you post:

Weekend hours. Fill in the Saturday and Sunday hours, and note whether weekend coverage is in the office or remote.

Experience requirement. The 5-year minimum is steep for $20–$25/hr on an evening and weekend shift. Dropping it to 2–3 years would widen your applicant pool if you need someone fast.