Student Financial Resource Assistant

Job Title

Serve as initial point of contact regarding the student financial account.

Counsel students regarding payment options and eligibility requirements for federal, state and institutional aid programs

Make contacts and/or referrals to other administrative staff and departments as appropriate

Assist students with questions in reference to their student account

Act as cashier

Assist students and parents who are having difficulties navigating on-line enrollment, payment and financial aid processes

Provide information, forms and/or one-on-one guidance regarding the student financial account

Process payments towards the account and provides assistance to the student with all aspects of their student account

Perform daily reconciliation of cash receipts and drawer totals.

Examples Of Duties

Serve as a point of contact by phone or in person, regarding student financial services, to include: 70%

Provide accurate information to all prospective and continuing students and/or parents regarding all aspects of the student financial account, educational costs and strategies for meeting college costs

Using knowledge of federal, state and University policies and procedures, provide information and/or one-on-one guidance to students and/or parents, regarding the availability of financial aid opportunities, the application process, document submission, application deadlines, program eligibility and the posting of funds to the student account

Answer questions concerning student account charges and billing

Using professional judgment and guidance from supervisor, resolve issues related to enrollment holds, payment plans, charges and credits making adjustments to student records and accounts as approved

Gather pertinent information regarding un-resolved issues

Follow up with other staff within the Student Financial Services office and other University departments to resolve

Provide follow up to student and/or parent regarding outcome of problem resolution

Using the Banner system and/or in consultation with financial aid counselors, research, troubleshoot and resolve financial aid delays, including the status of applications while referring complex issues to the appropriate staff member

Maintain a supply of student financial services related literature for students and parents in the lobby area

Access student account for amount owed, process payments

Collect student endorsement on alternative loan and scholarship checks

Apply check to the student accounts

Perform daily reconciliation of drawer total and cash receipts and prepare daily cashiering reports for Accounting Services

Fiscally responsible for cash drawer in the amount of $500.00

Provide general technical assistance to students and parents accessing TouchNet, Banner Self-service, University portal in order to access their student account

Review and respond to Service Tracking tickets: 30%

Place departmental orders using Sci-Quest; Process travel and purchasing card packets as needed

Complete and print end of day cashiering reports

Send electronic files

Receive and process electronic check returns; resubmit and collect as needed

Assist with monthly review and collection activities as needed

Assist with financial literacy program as needed

Maintain website; review and manage content

Typical Qualifications

Education:

Associate's degree

Degree in Business or related field

Education may be substituted for experience or experience may be substituted for education. Note that equivalencies are based on the following: AA = 2 years experience; BA/BS = 4 years experience; MA/MS = 6 years experience; PhD = 8 years experience

Experience:

One year customer service experience required

One year cashier experience required

Previous Banner and Financial Aid experience preferred

Supplemental Information

The anticipated start date for this position is no sooner than 07/16/2026.

Special Instructions

Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer.