AV Events Technician

The Audio Visual Events Technician supports the successful technical execution of events, activations, performances, meetings, and special productions throughout American Dream, including Court A, Nickelodeon Universe, DreamWorks Water Park, Dream Stage, the Arena/Ice Rink, Event Center, Dream Live, common areas, and other assigned event locations. The position sets up, operates, troubleshoots, and maintains event audio, video, lighting, staging, streaming, and presentation equipment while providing professional service to internal teams, event partners, performers, vendors, and guests. When not assigned to an event, the technician assists with AV system inspections, preventative maintenance, equipment preparation, first-level troubleshooting, documentation, and other operational support under the direction of AV Engineering

PRIMARY FOCUS

Live event execution and production support

SECONDARY FOCUS

AV operations and equipment readiness

ROLE TYPE

Individual contributor; not supervisory Primary Event Environments The technician provides event and attraction support across these principal environments. Assignments may vary with the event calendar and operational priorities. Events Center Sporting events, presentations, activations, and live productions Nickelodeon Universe Stage performances, attraction events, and special activations DreamWorks Water Park Park events, entertainment support, and special activations Dream Stage Performances, presentations, and programmed entertainment Arena/Ice Rink Productions, sporting events, presentations, and special events Atrium and Common Areas Public activations, ceremonies, and promotional events Meeting and Tenant Spaces Meetings, presentations, and tenant event support Property-Wide Locations Portable AV deployments and temporary event support Primary Responsibilities Set up, test, operate, monitor, and break down audio, video, lighting, staging, streaming, and presentation equipment for events and activations. Support rehearsals, performances, meetings, productions, sporting events, attraction events, and special activations throughout the property. Operate event sound systems, wireless microphones, audio mixers, playback equipment, presentation systems, cameras, basic video-switching equipment, and approved lighting controls. Execute event load-ins, setups, equipment changes, breakdowns, and load-outs. Execute technical show cues using approved event plans, run-of-show documents, or direction from event leadership. Maintain stages, backstage areas, technical workspaces, event equipment, cabling, accessories, and related infrastructure. Provide first-level troubleshooting for common audio, video, lighting, signal-flow, control, and connectivity issues. Escalate advanced programming, network, control-system, infrastructure, or engineering issues to AV Engineering. Document equipment failures, event incidents, technical resolutions, and follow-up requirements. Assist with routine AV inspections, preventative maintenance, equipment testing, cleaning, organization, and inventory. Assist AV Engineering with installations, system testing, basic commissioning, cable management, and technical documentation. Coordinate professionally with internal departments, event organizers, performers, production vendors, tenants, and guests. Ensure event equipment and work areas are operated and maintained safely. Provide evening, weekend, holiday, and after-hours support based on the event schedule. Perform other related AV and event-support duties as assigned. Responsibility Boundaries The technician may lead the technical execution of an assigned event or coordinate technical activity with other participants, but the role has no direct reports and is not a people-management or supervisory position.

OWN / PERFORM

ASSIST

ESCALATE

Event setup and strike Equipment operation Show cue execution First-level troubleshooting Equipment readiness Routine AV inspections Preventative maintenance Basic commissioning Installation and testing Inventory and documentation Advanced programming Network configuration System design Infrastructure changes Engineering-level failures Required Qualifications One to three years of experience in live events, AV operations, technical production, entertainment venues, hospitality AV, or a related environment. Working knowledge of basic audio, video, lighting, staging, playback, presentation, and signal-flow concepts. Ability to set up and operate microphones, small-format audio mixers, speakers, displays, computers, media playback devices, and common event accessories. Ability to troubleshoot technical problems in a fast-paced live-event environment. Strong communication, customer-service, organizational, and documentation skills. Ability to interpret event schedules, equipment lists, signal-flow information, and run-of-show documents. Ability to work independently and as part of a technical team. Availability for evenings, weekends, holidays, and schedule changes based on event needs. Familiarity with Microsoft Outlook, Word, and Excel. Preferred Qualifications Experience with integrated commercial AV systems. Experience with digital signage, IPTV, streaming, conference-room, background music, camera, or video-switching systems. Experience with AV-over-IP or digital audio networking. Experience working with performers, event producers, outside production vendors, and internal event departments. AV, IT, broadcast, theatrical production, or related certification or education. Familiarity with Q-SYS or comparable DSP and control platforms. Familiarity with safe stage, trussing, cable-management, and backstage practices. Physical Job Requirements Frequent standing and movement throughout event and technical spaces. Periodic bending, kneeling, crouching, reaching, pushing, and pulling. Ability to handle and move event and AV equipment within company-approved lifting requirements. Ability to climb ladders and work from approved elevated positions when trained and authorized. Ability to safely use basic hand and power tools. Ability to work in active event environments with changing schedules, varying noise levels, and time-sensitive requirements. Ability to communicate effectively and work cooperatively in a team environment as well as independently. American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law. Mall of America