Restaurant Supervisor

Restaurant Supervisor Position

The primary objective of the host/hostess is to deliver an excellent first and last impression to all guests and to provide accurate information over the phone and in person in a friendly and efficient manner.

Responsibilities

• Accountable for quality service for the guests in the restaurant.
• Make sure servers are following standards of service at all times
• Ensure that staff takes breaks when needed, covering their area if needed.
• Performs table touches to ensure quality service and immediately corrects any problems
• Maintain thorough knowledge of restaurant and bar menus.
• Schedule and arranges parties or special services/amenities for patrons.
• Assign work tasks & coordinates activities of restaurant and lounge personnel to ensure prompt and courteous service to patrons.
• Inspect lounge and dining room for neatness and cleanliness, and requisitions table linens and other supplies.
• Interviews and oversees training of new hires.
• May assist with creating weekly staff schedule.
• Design and implement programs/promotions that maximize revenue and profit.
• Reward employees who utilize their empowerment to meet or exceed customer expectations.
• Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required

Other duties may be assigned as needed

Physical Demands & Work Environment

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl and must frequently lift and/or move up to 25 pounds. The employee must also be able to go up and down a flight of stairs while carrying up to 25 pounds. The employee may be frequently exposed to outside weather conditions. The noise is usually moderate to loud.