Medical Coordinator

Description:
JOB SUMMARYThe Direct Hire Medical Coordinator is responsible for patient access, appointment scheduling, referral coordination, insurance verification, and administrative workflow support within a multi-specialty clinic. This role ensures accurate patient registration, insurance processing, and care coordination to support provider productivity, regulatory compliance, and operational efficiency.As a direct hire team member, the Medical Coordinator reinforces standardized scheduling practices, documentation accuracy, and consistent front-end workflow performance across the department.RESPONSIBILITIESPatient Access & CommunicationAnswer incoming calls using approved scripting and route clinical inquiries per clinic policyEscalate urgent requests immediately and return non-urgent calls within one business dayRegister new patients and verify demographic and insurance informationProvide appointment instructions and pre-visit guidanceMaintain accurate message documentation and communication logsInsurance Verification & Referral CoordinationAssess insurance requirements, including referral needs and contracted carrier participationVerify eligibility and benefits prior to schedulingComplete pre-certifications and communication with insurance carriers as requiredCoordinate with financial counselors regarding patient financial responsibilityEnsure accurate documentation to support compliant billing practicesOrder Management & Care CoordinationEnter and track provider orders to completionMonitor pending test results and notify appropriate staff of delaysCoordinate follow-up appointments and services as neededProcess referrals according to clinic and department policiesAdministrative & Operational SupportProcess incoming and outgoing faxes and manage documentation logsCommunicate the providers’ schedule changes appropriatelyPerform general administrative duties to support clinic efficiencySupport standardized workflows and departmental performance goalsCHARACTERISTICSProfessional, courteous and patient centeredStrong organizational and multitasking abilitiesMaintains composure in high-volume environmentsExercises sound judgment and discretionReliable and accountable for workflow accuracyCommitted to confidentiality and HIPAA complianceProactive and solution-oriented with a team mindset

Requirements:
QUALIFICATIONSHigh school diploma or equivalent; associate degree preferredMinimum of 1–2 years of experience in a medical office, patient registration, or referral coordination preferredDemonstrated knowledge of insurance verification and authorization requirementsProficiency in EMR systems, patient portals, and office communication toolsStrong organizational skills with attention to detailClear and professional verbal and written communication skills

PHYSICAL REQUIREMENTSSitting: FrequentlyStanding: OccasionallyWalking: OccasionallyPI4547b82a8679-37820-41259474