Operations Supervisor

Job Description

Job Description

Remote Work from Home!

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose

The Operations Supervisor in the NY Foreclosure Department is responsible to lead and support various operational activities by both executing critical tasks and overseeing staff to ensure accuracy, efficiency and adherence to established requirements. The operational tasks handled under this role include but are not limited to non-mortgage foreclosure matters, extend LPs, surrogate matters, transfer files and executable documents. This role will also serve as the primary liaison to the Foreclosure Managers and act as a main of contact to correspond with clients, courts, prior counsel, and vendors related to the specified pleadings.

Specific Duties, Activities, and Responsibilities

• File management of non-mortgage foreclosure matters, extending Lis Pendens (LPs), surrogate matters, transfer files and executable documents.
• Oversee staff, prioritize workflows, monitor daily performance, and ensure adherence to established procedural standards and timelines.
• Prepare, review, and draft legal pleadings and "executable documents".
• Serve as primary liaison to the Foreclosure Managers
• Serve as the primary contact for correspondence with clients, courts, vendors, and prior counsel regarding specific pleadings.
• Perform quality control checks, monitor foreclosure timelines, and resolve escalated issues.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Communicates areas of accountability and performance expected
• Determines standards of performance
• Prepares and maintains productivity reporting
• Ensures proper training of staff assigned.
• Review client alerts related assigned functions and communicate procedural changes as applicable to ensure compliance.
• Identify and analyze process gaps and identify opportunities for increased efficiency.
• Update client electronic systems, including but not limited to ICE | LoanSphere, TEMPO, SSE, etc.
• Performs other duties and responsibilities as required or requested.

Job Requirements

• Bachelor’s Degree Required
• Minimum 4 years of judicial foreclosure experience or Bachelor’s Degree required
• Minimum of 2 years of experience in a leadership role required
• Previous experience coordinating and/or managing remote employees required
• Advanced knowledge of Microsoft Office (including Microsoft Excel) required, prior experience in foreclosure processing client systems required, previous law firm or loan processing experience required.
• Must be an Ideal Team Player: Humble, Hungry and Smart.
• Must possess strong written and verbal communication skills
• Must provide excellent customer service to internal and external customers
• Must be extremely organized be able to multi-task
• Demonstrates commitment to the firm’s vision, mission, and core values
• Analytical and detail oriented while working at a fast pace
• Willingness to adapt to change

General Competency Factors

• Writes and speaks effectively, using proper communication techniques for the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains reasoning behind own opinions; ask others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions. Able to express ideas and transmit information clearly in writing.
• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Conscientious, responsible, and reliable with respect to work completion, schedules and deadlines, as well as attendance; demonstrates ability to adjust to changing job requirements and/or volume of work; uses resources, including time, effectively and efficiently; learns and uses technology and equipment to improve productivity.
• Identifies what needs to be done and takes action; keeps current with new work methods, skills, and technologies related to job/profess; willingly accepts additional assignments; takes appropriate action in face of obstacles; takes ownership for self-development and learning.
• Demonstrates commitment to Bluegreen/Division/Department vision, mission and core values; participates in Bluegreen/Division/Department initiatives; takes action consistent with core values even when others don’t; follows company/division/department policies, standards and procedures; follows through on commitments and agreements; holds self accountable for mistakes.
• Develops and fosters professional relationships; builds rapport with others; approaches others about sensitive issues in non-threatening ways; listens to and acknowledges other ideas and concerns, even when holding a different opinion; regulates own emotions, thoughts and feelings. Is open to giving and receiving feedback.
• Demonstrates knowledge of techniques, skills, equipment, procedures and materials applicable to their position. Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.
• Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work relative to the position.
• Produces an appropriate quantity of work; does not get bogged down in unnecessary detail; able to manage multiple projects; able to determine project urgency in a meaningful and practical way; organizes and schedules people and or tasks.

In addition to remote work for most positions, we offer a comprehensive benefit program including:

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth
• And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.