Clinical Care Coordinator (CNA/HCA)

Job Description

Job Description

Clinical Care Coordinator (CNA/HCA)

Full-Time | 40 Hours Per Week

Making People the Center of Their Healthcare Journey.

At Journey Nursing Services, we believe healthcare is about people first. Our mission is to provide exceptional, person-centered care through a holistic approach that supports not only our clients, but their families, caregivers, and the entire healthcare team.

As a Nurse-Owned, Veteran-Owned, and Women-Owned organization, we are committed to raising the standard of community-based healthcare while investing in the professional growth of our employees. We believe every client deserves exceptional care from compassionate professionals, and every employee deserves to work in an environment where they are respected, supported, and empowered.

We Believe in a Culture of Respect

Our culture is built on a few simple principles:

• Every voice matters.
• Every person deserves respect.
• We lead with compassion and integrity.
• We work together as one team.
• We pursue excellence in everything we do.

As Journey Nursing Services continues to expand throughout Washington State, we are seeking an experienced Clinical Care Coordinator (CNA/HCA) to join our growing leadership team.

If you're ready to take the next step beyond bedside caregiving while continuing to make a meaningful impact in the lives of clients and caregivers, we'd love to meet you.

Why Choose Journey?

The Clinical Care Coordinator is a unique leadership role that combines hands-on client care, case management, caregiver leadership, quality assurance, and care coordination. This position allows you to continue building meaningful relationships with clients while developing your leadership skills and supporting a team of caregivers.

Journey Nursing Services supports ongoing professional development through:

• Home Care Aide (HCA) Courses
• CPR/BLS Courses
• Nurse Delegation Certification
• Continuing Education Units (CEUs)
• Leadership Development
• Ongoing Clinical Education

As Journey continues to grow, so do the opportunities for advancement into clinical leadership roles.

Compensation & Benefits

Journey Nursing Services believes in investing in our employees by offering competitive compensation and benefits that support your health, financial well-being, and professional growth.

Benefits for eligible full-time employees include:

• Competitive hourly pay
• Performance and leadership growth opportunities
• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Washington Paid Sick Leave
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Paid orientation and training
• Continuing Education and CEUs
• CPR/BLS renewal assistance
• Leadership development opportunities

Position Overview

As a Clinical Care Coordinator, you will oversee an assigned caseload of home care clients while serving as a clinical resource and leader for caregivers in the field. This position combines client assessments, supervisory visits, caregiver education, quality assurance, staffing collaboration, and direct client support to ensure exceptional client outcomes and continuity of care.

This is a full-time position based on a 40-hour work week. Approximately 75% of your time will be spent in the field conducting Start of Care visits, client assessments, supervisory visits, caregiver orientation, quality assurance visits, client introductions, and providing direct client support as needed. The remaining time is dedicated to care planning, documentation, compliance activities, provider communication, scheduling collaboration, and administrative responsibilities.

While every effort is made to maintain a consistent caseload and schedule, Clinical Care Coordinators are expected to remain flexible and adapt to changing client needs, hospitalizations, staffing demands, and agency operational priorities.

Schedule & Work Environment

This position is generally scheduled Monday through Friday during regular business hours, with flexibility based on client and operational needs.

Clinical Care Coordinators primarily work in residential and community-based settings, traveling between client locations while maintaining dedicated administrative time for documentation, care coordination, and interdisciplinary communication.

Participation in the agency's caregiver support on-call rotation is required and includes providing caregiver support, assisting with staffing needs, and providing shift coverage when necessary to ensure continuity of care.

Essential Responsibilities

Client Care & Case Management

• Manage an assigned caseload of home care clients.
• Complete Start of Care assessments, supervisory visits, and recurring client assessments.
• Develop, implement, and update individualized Plans of Care.
• Build strong relationships with clients, families, providers, and referral partners.
• Monitor client progress and identify changing care needs.
• Build proactive backup staffing plans for assigned clients.
• Ensure required documentation is maintained in client homes.
• Provide direct client care and field support when operationally needed.

Caregiver Leadership

• Orient, train, mentor, and support caregivers.
• Complete caregiver supervisory visits and competency evaluations.
• Ensure caregivers understand and follow each client's individualized Plan of Care.
• Promote accountability, teamwork, and high-quality care.
• Provide coaching, education, and ongoing performance support.

Quality & Compliance

• Maintain compliance with agency policies, payer requirements, and Washington State regulations.
• Coordinate physician orders and care plan updates.
• Monitor required supervisory visits, reassessments, and care periods.
• Complete accurate, timely, and compliant documentation.
• Participate in quality assurance and performance improvement initiatives.

Scheduling & Operations

• Collaborate with scheduling to maintain appropriate staffing.
• Anticipate staffing challenges and develop proactive coverage plans.
• Assist with opening new cases and coordinating client transitions.
• Participate in interdisciplinary meetings and weekly case conferences.

Communication

• Serve as the primary liaison between clients, families, caregivers, providers, referral partners, and agency leadership.
• Communicate changes in client condition promptly.
• Promote continuity of care through effective communication and teamwork.

Qualifications

Required

• Current Washington State Certified Nursing Assistant (CNA) or Home Care Aide (HCA) certification.
• Current CPR/BLS certification.
• Minimum two years of caregiving experience.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to independently prioritize multiple responsibilities.
• Valid Washington State driver's license, reliable transportation, and willingness to travel throughout the assigned service area.

Preferred

• Home Care leadership or supervisory experience.
• Nurse Delegation certification.
• Experience completing client assessments and supervisory visits.
• Experience training and mentoring caregivers.
• Experience supporting medically complex clients, dementia, Parkinson's disease, hospice, or developmental disabilities.

Physical Requirements

The employee must be able to:

• Frequently stand, walk, bend, kneel, and reach.
• Lift up to 50 pounds using proper body mechanics or assistive equipment.
• Travel throughout the assigned service area.
• Perform hands-on caregiving duties as operationally needed.

Why You'll Love Working Here

At Journey Nursing Services, you'll have the opportunity to combine compassionate client care with leadership, education, and quality improvement. You'll build lasting relationships with clients, mentor caregivers, improve care outcomes, and play an essential role in helping individuals remain safely in their homes and communities.

As a Nurse-Owned, Veteran-Owned, and Women-Owned organization, we foster a workplace where leadership is developed, innovation is encouraged, and every employee has the opportunity to grow professionally.

If you're looking for a career that offers leadership, autonomy, hands-on client care, flexibility, professional growth, and purpose, we'd love to welcome you to the Journey family.

Join Journey Nursing Services and help make people the center of their healthcare journey.

Apply today—we look forward to meeting you!