Area Manager - Residential Service Routes

Area Manager - Unison Division (Charlotte, NC)Unison is SOR's residential service brand. We take care of the outside of people's homes: dryer vent cleaning, gutter cleaning, pressure washing, turf care, and trash bin cleaning.Our technicians are in customers' driveways every day, supported by a Customer Success team and software that keeps every job documented. As Area Manager, you will build and run the Charlotte market, with the people, tools, and backing to do it well.Experienced leaders onlyThis role is for someone who already manages field teams. You must have at least 3 years of experience leading field supervisors or crews in a route-based or field service business, including hiring, scheduling, coaching, performance reviews, and corrective action. While we keep the application process quick and smooth for applicants, we ask that you ensure we get a clear picture of your skills in this area from your resume and application responses.The roleYou will own all operations for the Charlotte market: service quality, crew productivity, customer retention, and financial results. Your direct reports are the market's Technicians. We are looking for someone who can get the work done while ensuring our well-trained and hardworking technicians are safe, celebrated, and growing.What you will doStaff, train, equip, and schedule crews to match demandHold bi-weekly one-on-ones and complete timely performance reviewsReview quality inspections and resolve escalated customer concernsTrack market metrics and act on problems before customers feel themBe the main point of contact for customer service escalationsCollaborate with Logistics on vehicles and equipment and with our Safety Manager for training and team safetyApprove timecards and expensesEnforce safety standards and company policiesRequirements3+ years leading field supervisors or crews in field service, route service, or a similar businessProven record of results in quality, productivity, and retentionExcellent customer service skills: clear, professional written and verbal communication, including deescalation skillsComfort with business software and tracking performance dataValid driver's license with 3+ years of driving experience and a good driving recordIn-person work schedule, Monday through Friday, with occasional after-hours or weekend workPreferredBudgeting and operational KPI experienceKnowledge of OSHA and workers' compensationTurf or pest control licensingDOT medical card or DOT driver statusCompensation and benefits$75K salary, paid weeklyTake-home company vehicle with allowable personal use401(k) with company matchSubsidized health insuranceSupplemental insurance (dental, vision, disability, and more)Paid time off and paid holidaysSOR is an equal opportunity employer. Applicants must be authorized to work in the U.S.; we do not sponsor visas. SOR uses E-Verify. Demographic information may be requested for EEO reporting purposes; providing it is voluntary. We do not accept unsolicited resumes or recruiter outreach; please apply directly.