Product Support Engineer

Job Title

Job Description Our Materiel Solutions team is seeking a motivated, mid-level systems Operations and Maintenance member to work with our development team and support the strategic initiatives of the Air Force Research Laboratory Information Directorate (AFRL/RI) in Rome, NY, and with other customers across the DoD and IC. The ideal candidate will demonstrate exceptional resource management and task prioritization by effectively balancing their time between multiple efforts. Qualified candidates will play a key role in supporting our Program Management Office (PMO). Our team is responsible for providing lifecycle engineering, logistical, and administrative/financial support to Government Program Management Office (PMO), as well as providing leadership to seamlessly usher an ongoing project from the development stage into sustainment. Coordinate with cross-functional teams to identify user needs and propose product innovations for AFRL's existing cross-domain solutions. Additional responsibilities include:

• Oversee and manages the technical project(s) and serves as a liaison between project management and planning, project team, line management, and customers
• Prepares project execution plan and identifies technical and business resources needed
• Review status of projects and budgets, manage schedules and prepare status reports
• Assess issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives
• Provide technical and analytical guidance to project team and customers
• Collaborate with other engineers, product management, design, and customers to identify and solve challenging problems

Required Education, Experience, & Skills

• Bachelor's degree in STEM related discipline
• Minimum 5 years of related experience
• Project management experience leading diverse teams focused on operations and maintenance of complex computer systems
• Customer relation management experience; including but limited to developing creative solutions to highly complex problems involving internal and external stakeholders
• Proven experience in identifying, assessing, prioritizing, validating and adjudicating capabilities to meet customer requirements
• Demonstrated capability to prepare and deliver technical information presentations to customers
• DoD 8570 compliant with a minimum of CompTIA Security + certification

Preferred Education, Experience, & Skills

• Operational Air Force experience desired
• Ability to break down technical concepts into business terms
• Strong analytical and troubleshooting skills, with focus on root cause identification
• Expert understanding and wide application of technical principle, theories, and concepts in the field
• Creating Customer Technical Solution and Cost Proposals (TS&CP's) & annual maintenance
• Familiarity with cross-domain technologies
• Experience with Agile Scrum/SAFe practices

Pay Information Full-Time Salary Range: $107359 - $182510 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.