Order Management Representative

Job Title: Order Management Representative Location: Fully Onsite in Shelton, CT Hours: 8AM-5PM Type: 3 Month Contract to Hire Salary: $26-28 per Hour DOE plus Benefits Job Summary We are seeking a dedicated and detail-oriented Order Management Representative to join our Customer Experience team. In this role, you will manage domestic orders across 30–50 assigned key accounts, oversee sales order management activities, and coordinate inventory reservations to support efficient order fulfillment and deliver best‑in‑class customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast‑paced environment while collaborating across multiple departments. Key Responsibilities Process customer orders accurately and efficiently while ensuring compliance with company policies and procedures. Leverage available automation tools within order processing, including EDI and automated order management systems. Serve as the primary point of contact for assigned customer accounts by building strong relationships and delivering exceptional customer service. Manage customer inquiries, order modifications, and issue resolution in a timely and professional manner. Coordinate closely with internal teams including Sales, Warehouse, and Finance to ensure successful order fulfillment and on‑time delivery. Monitor inventory availability and collaborate with the Senior Specialist to reserve inventory for pending orders. Communicate proactively with customers regarding order status, shipment updates, delays, and backorder reporting as needed. Support achievement of the company’s 98.5% fill rate goal. Maintain department service level agreements (SLAs) for response and resolution times through the Customer Experience ticketing system. Maintain accurate customer records, order details, and inventory reservations within company systems. Identify opportunities to improve processes and enhance efficiency within order management and inventory control procedures. Participate in special projects and Customer Experience initiatives aligned with department objectives. Safety Responsibilities Practice safe work habits and follow established safety procedures, including proper lifting techniques, ergonomics, equipment use, and personal protective equipment (PPE) requirements. Maintain a clean and organized work environment and support housekeeping standards. Follow FDA product safety requirements, IPC product defense standards, and comply with all SQF requirements. Ensure lockout/tagout procedures are followed whenever equipment is cleaned or maintained. Product Safety & Quality Adhere to all Product Safety and Quality standards. Follow FDA Good Manufacturing Practices (GMPs) related to food‑contact packaging. Qualifications & Requirements Education & Experience Associate’s Degree from a two‑year college/university or equivalent work experience. Minimum of 1–2 years of customer service experience. Experience managing retail and/or wholesale orders and shipments preferred. Technical Skills Proficiency in Microsoft Office, especially Excel and Outlook. Experience using ERP systems for order processing and management (Epicor preferred). Experience with business intelligence and reporting tools is preferred. Professional Skills Excellent verbal and written communication skills with fluency in English. Strong attention to detail and ability to manage priorities in a fast‑paced environment. Strong analytical and problem‑solving skills. Ability to work independently and collaboratively within a team environment. #J-18808-Ljbffr