Director of Operations

Job Description

Job Description

Director of OperationsBoys & Girls Club of the Big Country

Reports To: CEO
Employment Status: Full-time
FLSA Classification: Exempt
Primary Office: B&GC Administrative Office
Travel: Local and occasional area travel
Schedule: Monday-Friday, 9:00 a.m.-5:00 p.m., with occasional evenings and weekends

The Director of Operations oversees the day-to-day operations of the Boys & Girls Club of the Big Country, ensuring that programs, facilities, and staff operate efficiently and in alignment with the Club's mission and strategic goals. This position supports operational excellence, staff effectiveness, and the overall delivery of high-quality services to youth, families, and the community.

Success in this position is measured by the efficient operation of Club sites, effective staff support, strong program and facility management, and the consistent delivery of safe, high-quality services.

• Oversee Club programs and services to ensure high-quality delivery and compliance with policies.
• Monitor program performance, outcomes, and youth engagement metrics.
• Identify opportunities for program improvement and operational efficiency.
• Ensure safety, security, and well-being of youth across Club sites.
• Manage day-to-day operations of Club facilities, including maintenance, safety, and compliance.
• Oversee space utilization and site resources to maximize efficiency.
• Coordinate with external vendors, contractors, and partners as needed.
• Ensure emergency preparedness and risk management procedures are in place and followed.
• Supervise and support site directors, program staff, and administrative personnel.
• Assist with recruitment, onboarding, and professional development of staff.
• Promote a positive, equitable workplace culture aligned with Club values.
• Address performance management, employee relations, and retention initiatives.
• Collaborate with the CEO and leadership team to support strategic goals.
• Align operational processes with organizational priorities and mission.
• Contribute to operational planning, budget preparation, and organizational improvement initiatives.
• Serve as a representative of the Club at community events and with stakeholders as assigned.
• Perform other duties as assigned.

• Bachelor's degree in Business Administration, Nonprofit Management, Education, or related field preferred.
• Minimum 5–7 years of leadership experience in operations, program management, or nonprofit administration.
• Strong leadership, organizational, and communication skills.
• Demonstrated ability to manage multiple sites, programs, and staff effectively.
• Commitment to the mission, values, and youth-focused work of the Boys & Girls Club.

• Experience working in a nonprofit, youth-serving, or community-based organization.
• Experience managing facilities, staff development, or multi-site operations.
• Experience supporting operational systems, compliance, or performance improvement initiatives.

• Demonstrates a genuine passion for the mission of Boys & Girls Club of the Big Country and a commitment to serving youth and strengthening the community.
• Knowledge of nonprofit operations, program oversight, staff supervision, and facility management.
• Ability to build and maintain positive relationships with staff, leadership, volunteers, and community partners.
• Strong attention to detail and accuracy in planning, recordkeeping, and reporting.
• Ability to communicate clearly and professionally in writing and in person.
• Ability to work evenings and weekends occasionally, especially during events, site needs, or special programs.
• Demonstrate integrity and ethical leadership while managing sensitive organizational information.

• This position primarily works in an office setting but requires attendance at Club sites, meetings, events, vendor visits, and community functions. Occasional evening and weekend work may be required. Valid driver's license and reliable transportation are required for travel between sites and organizational activities. The position may require sitting, standing, walking, and the ability to lift and carry light materials related to operations and events.

This position offers a salary range of $60,000 - $68,000 per year, with eligibility for a performance-based bonus upon successful achievement of key goals and objectives.

• Vacation
• Sick Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• 403(b) Retirement Plan
• Paid Holidays

This job description is intended to provide a general overview of the position and does not list every duty or responsibility. Boys & Girls Club of the Big Country reserves the right to revise the duties and responsibilities of this position at any time as organizational needs change.

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