Seasonal Customer Service Representative

Customer Service Representative

In this role, you'll handle inbound and outbound customer communication, schedule service appointments, and coordinate closely with field teams to ensure a seamless customer experience. This position is ideal for someone who is organized, professional, and thrives in a fast?paced environment.

Respond to customer inquiries via phone, text and email in a friendly, professional manner

Schedule service calls and appointments for HVAC, electrical, and plumbing services

Ensure field teams have full, efficient schedules

Make outbound calls to follow up on inquiries, service requests, and bookings

Confirm appointments and adjust schedules as needed

Enter and update customer information accurately in the CRM system

Monitor job status and coordinate with field staff to ensure timely service delivery

Provide customers with clear information regarding service options, availability, and pricing

Manage a high volume of inbound and outbound calls while maintaining quality service

Communicate promotions, discounts, and available services to customers

Work closely with the scheduling team to minimize downtime and maximize efficiency

Customer service experience is a plus but not required (HVAC or home services experience a plus)

Excellent verbal and written communication skills

Strong organizational and time?management abilities

Ability to multitask and prioritize in a fast?paced environment

Comfortable handling high call volumes

Proficiency with CRM systems and basic computer applications

Positive attitude with a strong commitment to customer satisfaction

Willingness to learn and adapt to new systems and procedures

Team?oriented mindset

$17$20/hour

Paid vacation

Medical, dental, and vision insurance

401(k) retirement plan

Paid training and certifications

Stable, full?time employment with growth opportunities

Supportive, team?focused work environment

Ongoing training and development

Opportunity to make a real impact on customer experience

Be part of a company that truly values its people

If you enjoy helping people, thrive in a fast?paced environment, and want to grow with a company that invests in its employees, we want to hear from you.

Apply today and start your career with Right Now Heating, Air Conditioning, Plumbing & Electrical.

Right Now Heating, Air Conditioning, Plumbing & Electrical stands outon the road with our iconic pink trucks and in the way we care for our people and our community. We're a people?first company built on craftsmanship, accountability, and teamwork. Our skilled professionals take pride in delivering reliable, high?quality service and treating every home with respect. When you join Right Now, you become part of a team that does the job right and takes care of each other along the way.

After 25 years in business, we remain proud to be one of the most employee?focused companies in the Northwest, investing in our people and setting them up for long?term success.

We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.