Patient Access Specialist

Job Description

Job Description

We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing important registration details, and keeping daily office activity organized in a busy healthcare setting. The person in this role will serve as a key point of contact for patients and visitors while helping ensure accurate scheduling, insurance verification, and payment processing. MUST BE AVAILABLE for non traditional hours, such as 12pm-12am, 7pm-7am, and other alternating shifts.

Responsibilities:

• Greet patients and guests in a courteous and attentive manner to create a welcoming arrival experience.

• Complete patient intake and registration tasks by entering and updating demographic, insurance, and related account information accurately.

• Coordinate appointment scheduling, send confirmations, and assist with rescheduling or follow-up needs as they arise.

• Collect co-pays and other patient payments, issue appropriate documentation, and help reconcile daily financial activity.

• Partner with clinical and office staff to support efficient patient movement and timely service throughout the day.

• Respond to patient questions and concerns with empathy, resolving routine matters and escalating more complex issues when needed.

• Maintain confidentiality of patient and organizational information in compliance with healthcare privacy standards.

• Experience in customer service, patient registration, patient access, or front-desk operations in a healthcare environment.

• Ability to verify medical insurance information and maintain accurate patient records.

• Working knowledge of appointment scheduling and patient intake procedures.

• Comfortable assisting patients in person and by phone with professionalism and care.

• Strong attention to detail and accuracy when handling data entry, payments, and documentation.

• Effective communication and interpersonal skills suited to a fast-paced medical setting.

• Ability to manage multiple priorities while delivering dependable customer service.