IT Support Specialist

We're looking for people with an IT support background because those skills (networking, hardware troubleshooting, and following technical procedures precisely) transfer directly to the work we do: configuring, commissioning, and testing the connected devices we deploy in commercial buildings. Day to day, you'll set up and test devices like IoT gateways, sensors, and smart meters before they ship to customer sites, and you'll handle a share of our shipping and receiving to keep equipment moving. No prior IoT experience is required. We'll train you. If you're a quick learner who enjoys hands-on technical work, this is a rare chance to build a specialized, in-demand career without leaving the Gorge. Responsibilities: Device Configuration & Testing Configure, commission, and test IoT gateways, sensors, and meters following documented procedures Connect devices to networks (Ethernet, Wi-Fi, cellular), apply settings, and verify they're communicating correctly before they ship Update firmware and troubleshoot devices that don't pass testing Record serial numbers, configurations, and test results accurately in our systems Help write and improve step-by-step procedures and checklists Support basic IT needs at the Hood River office as they come up (occasional) Shipping & Receiving Receive incoming shipments from vendors, check contents against packing slips and purchase orders, and flag discrepancies or damage Log received equipment and serial numbers accurately in our inventory and ERP systems Pick, pack, and label outgoing orders to customer sites, installer partners, and field technicians Prepare shipping paperwork, schedule carrier pickups (UPS, FedEx, freight), and track deliveries Help keep the warehouse and staging area organized, with accurate stock counts Experience: 2+ years of hands-on IT experience, such as setting up and configuring routers, switches, access points, or firewalls; assigning IP addresses and troubleshooting network connections; updating device firmware; or building, imaging, and deploying computers and other hardware Comfortable working with hardware: setting up, connecting, and troubleshooting devices Basic networking knowledge: IP addressing, DHCP, DNS, Wi-Fi, routers, and switches Exceptional attention to detail. Small mistakes in device setup can cause big problems in the field, so accuracy matters A methodical troubleshooting approach and the patience to work through problems step by step Ability to follow written procedures precisely and keep clear, organized records Clear communication, both in writing and in person, with technical and non-technical people Self-motivated and reliable; comfortable working independently once trained Able to work on-site in Hood River, OR five days a week Nice to Have: Experience configuring or commissioning IoT devices, sensors, gateways, or other connected hardware Familiarity with cellular modems, LoRaWAN, Modbus, BACnet, or other industrial/building protocols Experience with serial/console connections, web-based device configuration portals, or command-line tools Experience with ticketing, inventory, or ERP systems (e.g., Jira, Zoho) Experience with shipping and receiving, inventory control, or warehouse operations #J-18808-Ljbffr System Soft Technologies