Operations Manager

The Operations and Depot Manager will direct and supervise day-to-day operations implementing a strategy that manages work flow processes while building a culture of teamwork, quality, ownership, accountability, continuous improvement, and lean principles with a focus in Customer Service.

Specific duties include:

• Direct and supervise daily operations to ensure efficiency, productivity, safety, and exceptional customer service while consistently meeting operational goals
• Lead and develop service technicians, delivery drivers, and operational staff through coaching, training and performance management
• Monitor employee productivity, operational metrics, safety compliance, and service performance through reports, audits, ride-alongs, and evaluations
• Enforce company policies, DOT regulations, PPE usage, safety standards, and operational procedures to maintain a safe and compliant work environment
• Resolve complex customer issues and escalated service concerns promptly while building strong customer relationships and promoting customer satisfaction
• Work to continuously improve customer satisfaction through programs to minimize delinquencies, provide for on-time delivery, and meet customer quality expectations
• Develop and hire top talent; upgrade talent as needed to meet growing business needs; develop, coach and train employees to build a high performance culture

• Drive continuous improvement initiatives focused on workflow optimization, inventory management, scheduling and logistics
• Promote a culture of ownership, accountability, teamwork, safety, and operational excellence
• Stay current on industry trends, technological advancements, and regulatory requirements and communicate updates effectively to team members
  
  
  Requirements :
• 5 years of operations, depot, logistics, or field service management experience
• Strong leadership and employee development skills
• Experience supervising technicians, drivers, warehouse personnel, and customer service operations preferred
• Experience working with DOT guidelines, safety regulations, and compliance standards
• Ability to resolve complex/escalated issues
• Excellent communication, organizational, and problem-solving skills
• Proficient in Microsoft Office and operational reporting systems
• Valid driver's license with acceptable driving record
• Ability to work flexible schedules to meet customer and operational requirements

Benefits:

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage
• Dental coverage
• 401(k)
• Plus more!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.