Inside Sales Associate

Job Description

Job Description

Join Ed’s Supply Company and be part of a team that values customer service, teamwork, and growth. This role offers the opportunity to work directly with customers while building product knowledge and advancing your career in a dynamic industry.

Position Purpose Summary :

The Inside Sales Associate supports branch sales operations by providing exceptional service to walk-in and phone-in customers. This role assists with product selection, order processing, and fulfillment while ensuring accuracy and efficiency. The position also helps maintain an organized and customer-friendly sales environment. Success in this role requires strong communication skills, attention to detail, and the ability to work in a fast-paced setting.

Key Responsibilities / Tasks :

• Greet and assist customers at the counter with product selection, pricing, and availability
• Answer incoming calls and provide accurate product and order information
• Process sales transactions and generate invoices using company systems
• Locate, pull, and stage products for customer orders using inventory tools and catalogs
• Load materials into customer vehicles safely and efficiently
• Maintain a clean, organized, and well-stocked sales floor and counter area
• Support inventory activities including stocking, organizing, and cycle counts
• Collaborate with warehouse staff to ensure accurate and timely order fulfillment
• Build strong customer relationships to support repeat business and customer satisfaction

Education / Experience :

Certifications:

• None required

Educational Requirements:

• High school diploma or equivalent required
• HVAC or related product knowledge preferred

Years of Experience:

• 1–3 years of customer service, sales, or warehouse experience preferred

Knowledge / Skills / Abilities:

• Strong customer service and interpersonal skills
• Basic math and attention to detail
• Ability to read and interpret invoices, catalogs, and product numbers
• Proficiency with Microsoft Office and ability to learn internal systems
• Ability to lift and move materials up to 70 pounds
• Ability to work in a fast-paced, team-oriented environment