DISPATCHER

This job was posted by : For more information, please see: PRIOR TO OFFER OF INTERVIEW, THIS POSITION WILL REQUIRE TESTING, COMPLETION OF A PERSONAL BACKGROUND HISTORY PACKET AND COPIES OF APPLICANTS BIRTH CERTIFICATE AND HIGH SCHOOL DIPLOMA OR EQUIVALENT. BACKGROUND CHECKS WILL BE PERFORMED. Job Overview Dispatcher positions focus on learning Apache County Sheriffs Office systems, service agencies and obtaining all required training and certification as is mandated by the department, the state of Arizona, or the federal government. Under the supervision of a Lead Dispatcher, Dispatchers provide the full range of call-taking and dispatching functions for law enforcement, fire and medical emergency calls, as well as certain non-emergency functions. Distinguishing Characteristics Dispatchers should strive to exhibit those characteristics typically held by a veteran dispatcher; good customer service, professionalism, call-processing, confidentiality, integrity, team work, basic radio etiquette, understanding the vital need of accurate paperwork, research and relay of information requested from the field, basic operational knowledge of NCIC and basic understanding of its purpose. Essential Job Functions - Receive and transmit telephone and radio emergency calls, as well as non-emergency calls and complaints or inquiries from the public - Assess and appropriately respond to a callers emotional state - Evaluate and prioritize calls based on urgency - Determine the correct jurisdiction, equipment and personnel to be dispatched - Dispatch appropriate law enforcement, fire or emergency response personnel - Respond to requests from emergency response personnel - Operate two way radios, multi-line phone and teletype systems, computers, data communications terminals and other complex communications equipment to quickly and correctly access information and respond to requests from police, fire and EMS - Record the nature and source of incoming and outgoing radio and telephone messages - Study and maintain familiarity with major roads, streets, industrial plants and buildings - Monitor multiple public safety frequencies - Perform other related tasks and duties as assigned Minimum Qualifications - At least eighteen (18) years of age at the time of hire - Possess a High School diploma or GED Certificate of Completion - Possess a valid drivers license (This is a required if you are driving a vehicle onto Apache County Sheriffs Office property as well as for NCIC full access) - Possess current registration and proof of insurance on vehicle (If you will be bringing a vehicle onto Apache County Sheriffs Office property) - Able to legally work in the United States - A stable and reliable work history, with at least one (1) year of continuous work experience - Have no felony convictions - Have no marijuana use in the last twelve (12) months and no other illegal drug use in the past thirty-six (36) months - Successfully complete all recruitment and selection components including, but not limited to, skills testing, oral board interviews, detailed background investigations, and the required post-offer processes: drug screen, physical and psychological evaluation Any combination of qualifications and work experience that demonstrates an applicant has the necessary knowledge, skills, ability and character to successfully perform the job will be considered. Dispatchers must either possess or gain the following during the course of their training program and through the probationary period: Knowledge of - Current policies, procedures and protocols established by the Apache County Sheriffs Office for the fulfillment of public safety cal -taking and dispatching for the citizens and service agencies of Apache County - Apache County geography, including locations and boundaries of all cities and townships, locations of major highways, streets and key buildings and landmarks, and addressing systems used for each jurisdiction. Ability to Perform extensive data entry and data retrieval from visual and/or audio sources Understand and execute complex oral and written instructions Demonstrate appropriate interpersonal communication skills for public safety call-taking and dispatching, including written and oral communication React quickly and correctly to emergency situations and adopt an effective course of action Learn and correctly apply detailed procedures and policies both in structured situations, such as emergency medical dispatch (EMD), and in non-routine situations that require independent judgment, critical thinking and applications of complex and varied procedures and policies, such as law enforcement dispatching Learn, retain and use knowledge of Apache County geography in the course of work Operate computerized equipment including computer