Operations Leader - Field Services & P&L

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. DH Pace Company, Inc., in Tucson, AZ, aspires to hire an Operations Manager. In this role, you will oversee the department, ensuring projects are delivered on time, within budget, and to the highest customer satisfaction. If you have a passion for managing teams, improving performance, and leading projects to success, we want to hear from you! Responsibilities Manage day‑to‑day operations of the department Managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit. Ensure that projects are completed timely, efficiently, below budget and to the satisfaction of our customers. Proactively address and manage customer interactions to ensure a positive experience, even when delivering difficult news. Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews Will assist with hiring, training and developing new employees Other duties as assigned by manager Job Requirements Supervisory or managerial responsibilities with a company that fixes/repairs/installs equipment/products preferred Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit. Must possess valid driver’s license and good driving record Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. What We Offer Comprehensive medical, dental, and vision coverage — available your first full month Generous paid time off plus paid holidays and floating holidays Company‑paid life insurance, short‑term disability, and long‑term disability 401(k) with employer match Health Savings Account (HSA) and Flexible Spending Account (FSA) options Voluntary benefits including supplemental life and critical illness coverage Employee discounts for you and your immediate family Competitive compensation with annual performance reviews Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c) #J-18808-Ljbffr D.H. Pace Company, Inc.