Donor Center Technician 3

Job Summary

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

This is What You'll Do

Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.

Deliver a high level of customer service and positive donor experience in alignment with company values and culture.

Assess donor eligibility by conducting vitals, microhematocrit and total protein testing, and registration in accordance with SOPs.

Monitor donor conditions during procedures to ensure safety, comfort, and product quality.

Set up, prepare, and operate automated plasmapheresis equipment; troubleshoot alarms, respond to adverse events, and disconnect donors upon completion.

Collect, process, and store plasma products and samples, including freezer organization, shipment preparation, and temperature monitoring, in compliance with SOPs and regulations.

Maintain donor center equipment through routine and periodic quality control checks and manufacturer-recommended procedures.

Uphold cleanliness and organization of work and storage areas, ensuring adequate supplies, safe handling of biohazardous waste, and adherence to First In, First Out (FIFO) inventory methods.

Maintain accurate and complete recordkeeping, confidentiality, and reporting in compliance with SOPs and company policy.

Mentor and train junior technicians as a Designated Trainer; partner with Quality Assurance on performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.

Oversee donor flow, including scheduling of lunches, breaks, and adherence to overall center schedules.

Performs other duties as assigned.

This is What It Takes

Minimum Requirements

• High school diploma or equivalent (GED).
• Three (3) months' experience in clerical or customer service position preferred.

Required Certifications, Licenses, and Registrations

• Specific certification or licensing based on State requirements.

Knowledge, Skills, and Abilities

• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong customer service skills, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18" away from face for extended periods of time.
• Ability to work in an environment with a temperature of -40C or colder for extended periods.
• Occasional exposure to and handling of dry ice.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Do Satisfying Work. Earn Real Rewards and Benefits

We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

Pay Transparency

The expected base pay for this position at hiring is $17.91-$23.89-$29.88. Please note this wage range reflects what Octapharma Plasma expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

Octapharma Plasma offers the following benefits for this full-time position:

Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in Octapharma Plasma's 401(k) Savings Plan; 15 days of Paid Time Off (PTO) and paid observed holidays as designated by the Company.

Please be advised that, although we may not have an immediate requirement at this time, we are consistently interested in engaging with well-qualified candidates for future opportunities. If you are interested in exploring a career with Octapharma Plasma, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. We expect the application window to close within 60 days from the posting date. Please ensure all applications are submitted before the deadline.