Patient Access Representative Shelby

Employment Type:

Part time

Shift:

Rotating Shift

Description:

SHIFT

Variable from weekends and holidays.

This is a part-time position that allows you to pick up various/variable shift hours.

**Must be able to attend two-week EPIC training M-F 8a-430p first two weeks**

POSITION SUMMARY

Purpose Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data research analysis critical thinking & problem-solving skills to support colleagues & leadership in achieving organizations strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: patients refers to patients clients residents participants customers members

Functional Role (not inclusive of titles or advancement career progression Supports customer relations physician relations patient care & hospital business services by performing administrative & scheduling for multiple areas.

Specialist I: Responsible for pre-registration scheduling electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events including high dollar testing associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital.

Schedule:

• Variable from 6am to 11pm. Some weekends and holidays.

• This is a part-time position that allows you to pick up various/variable shift hours.

Training: The first two weeks of training are M-F 8a-430pm must be able to attend this*

Location : Onsite Shelby

Minimum Qualifications:

• 1 year customer service experience required

• HS Diploma or equivalent

• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications (nice to have) Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits secure necessary authorizations

What you will do:

• Provides patient focused customer service.
• Performs outpatient & / or inpatient registration & insurance verification functions.
• Collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity payer pre-certifications & referrals.
• Provides general information to hospital users patients families & physician offices.

Essential Functions:

Our Trinity Health Culture: Knows understands incorporates & demonstrates our Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.

Work Focus: Researches collects & analyzes information. Identifies opportunities develops solutions & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Process Focus: Utilizes multiple system applications to perform analysis create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress ROI & impacts.

Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.

Required Experience:

Unclear Seniority