Dispatcher II (Lateral)

Position Summary Dispatcher II to join the Communications team of the Folsom Police Department. Qualified candidates must have at least one (1) year of full-time dispatch experience with a governmental law‑enforcement agency, must have utilized a computer‑aided dispatch (CAD) system to perform job duties, and must possess a valid P.O.S.T. dispatch certificate. All applicants must pass the CritCall exam held by the Folsom Police Department. Distinguishing Characteristics The Dispatcher II is an experienced/journey level class fully competent to independently perform the full range of duties. The role is distinguished from lower classification Dispatcher I by the relative independence with which duties are performed, the ability to apply specific references, procedures, sequences, and alternatives to different work situations, and the possibility of being assigned as a Communications Training Officer. Responsibilities Receive and respond to incoming routine and emergency telephone and radio calls, including 911 emergency calls. Process calls from the public and dispatch police units using a computer-aided dispatch system. Answer inquiries and public complaints, and dispatch appropriate units or equipment to handle routine and emergency calls. Supply information to the public. Maintain contact with local units on assignment and personnel from other law enforcement agencies. Monitor, respond to, and determine proper course of action related to radio transmissions. Compile data and prepare reports of calls for service, equipment dispatched, and disposition. Use computer system to request information from other law enforcement agencies and to input and retrieve data. Perform a variety of difficult and technical police record‑keeping work. Perform general office assistance and assignments. Perform related duties as assigned. Knowledge Telephone techniques and etiquette. Modern office procedures, techniques, and equipment. Record‑keeping methods and procedures. Abilities Learn to effectively operate computer‑aided dispatch system rooms, 9‑1‑1 telephone equipment, and radio equipment. Follow and interpret oral and written instructions. Accurately transfer information. Type accurately from a clear copy. Read and interpret manuals and codes. Remain calm, act quickly, and use good judgment in all situations. Compile information and maintain records. Interact with the public courteously, with patience, and a positive attitude. Work a variety of shifts, including nights, weekends, and holidays. Effectively communicate verbally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Education High School Diploma, G.E.D., or equivalent to completion of 12th grade. Experience One (1) year of full-time dispatch experience with a governmental law‑enforcement agency. Duties routinely performed must be similar to those completed by dispatchers at the Folsom Police Department. Incumbents must have utilized a computer‑aided dispatch system to perform job duties. License, Certificate, and Registration Requirements Some positions may require possession of or the ability to obtain and retain a California Class C driver license by time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case‑by‑case basis. Dispatcher II: possession of a current and valid P.O.S.T. dispatch certificate by time of application. Physical Requirements Work is performed in a typical office environment. Mobility: frequent use of keyboard; frequent sitting for long periods; occasional bending or squatting. Lifting: frequently up to 10 pounds; occasionally up to 25 pounds. Vision: constant use of overall vision; frequent reading and close‑up work; occasional color and depth vision. Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Hearing/Talking: frequent hearing and talking, in person and on the phone. Emotional/Psychological: frequent decision‑making and concentration; frequent public and/or coworker contact; occasional working alone. Environmental: frequent exposure to noise. Other Requirements Must be willing to work varied, rotating shifts, including nights, weekends, and holidays. This is a non‑exempt position represented by the Folsom Police Officers Association (FPOA). #J-18808-Ljbffr City of Folsom