Field Service Technician

Job Description Job Description Vetcademy Inc., a New York State certified Service-Disabled Veteran-Owned Business, is hiring a Field Service Technician to support clinical mobile computing at a major academic medical center on Long Island. This is hands-on hardware work inside a live hospital — maintaining, repairing, and building the mobile computer carts that clinical staff use for patient care every shift. If you've supported IT in a hospital and prefer hands-on problem solving over a help desk queue, this role is built for you. This position is contingent upon contract award, expected late September 2026. Responsibilities: Maintain and repair a fleet of approximately 800 mobile clinical carts across five hospital locations — medication carts, point-of-care carts, and isolation laptop carts Build and deploy new carts: image PCs, mount monitors, install barcode scanners, RFID badge readers, keyboards, and mice Monitor and replace cart batteries and power components Respond to end-user support tickets from clinical staff Maintain accurate, real-time inventory of all carts and their locations Manage a spare parts inventory of 1,000+ components and flag low stock Track warranty items out for manufacturer repair or replacement Partner with clinical and technical staff on cart modifications and new peripherals Attend meetings as a technology advisor, including with the Patient Safety committee Coordinate parts quotes and order tracking with the IT Business Support team Requirements: Minimum 2-3 years of hands-on technical support experience Experience supporting the Cerner EMR in a clinical setting Hardware skills with HP and Lenovo endpoint computing — setup, configuration, peripherals Windows 10/11 imaging, deployment, troubleshooting, and maintenance Wireless network configuration Hands-on experience with mobile cart platforms — Capsa, Ergotron, and Jaco. No manufacturer certification required; documented working experience is sufficient. Must supply your own hand tools — not provided on site Able to lift 50 lbs., kneel, squat under desks, and climb a ladder Reliable transportation to Stony Brook, NY Preferred: Identity Automation (HealthCast) single sign-on BitLocker and Absolute endpoint security and device management OS imaging using the Quest KACE appliance Prior experience in a hospital or health system IT department CompTIA A+ or equivalent certification Before starting work, the selected candidate must complete: Immunization records per hospital policy Criminal background check Registration with the hospital's vendor credentialing system About Vetcademy Inc.: Vetcademy Inc. is a New York-based IT services and staffing firm, certified as a Service-Disabled Veteran-Owned Business (NYS SDVOB, SBA SDVOSB) and NYC MBE. Veterans and transitioning service members are strongly encouraged to apply. Vetcademy Inc. is an Equal Opportunity Employer. To apply: Submit your resume through this posting, or email our company email via our website with the subject line "Field Service Technician — Long Island."