Assist. Relocation Consultant - Japanese Bilingual
A-STAFFING, INC.
Job Title
Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States.
Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution.
Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries.
Essential Job Duties
- Respond promptly and professionally to client inquiries in both Japanese and English via email and phone
- Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries.
- Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.
- Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.
- Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems
- Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients
- Prepare and review documents, including lease summaries, notices, and client communications
- Ensure compliance with company policies, client requirements, and applicable local regulations
- Identify and escalate complex issues or risks in a timely manner
- Contribute to continuous improvement of processes and client experience by providing feedback and suggestions
Other Job Duties
- Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.
Requirements
- Fluency in Japanese and business-level English (both verbal and written)
- Excellent communication and customer service skills, with the ability to interact effectively with diverse stakeholders
- Bachelor's degree or equivalent experience
- Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
- Strong organizational and multitasking abilities in a fast-paced environment
- Attention to detail and ability to manage multiple priorities
- Experience in real estate, relocation, or service industries preferred, but not required.
Vacancy posted 2 days ago
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