Assistant Store Manager

Assistant Store Manager

Join a team of Virginia's Top Shelf Talent! The Virginia Alcoholic Beverage Control Authority is currently seeking applicants for the Assistant Store Manager role.

Areas of Responsibility:

• Assisting Store Manager with monitoring customer service of store staff
• Assisting Store Manager with investigating and resolving customer complaints
• Ensuring compliance with all ABC policies involved in checking IDs
• Applying merchandising techniques
• Accounting for store funds
• Managing inventory levels
• Assisting store manager with training staff on store products, proper customer service skills and sales techniques
• Assisting with establishing procedures that comply with store policies and appropriate laws
• Supervising staff and assisting with promoting employee development in the absence of the store manager
• Assists with the planning and organizing of in-store tasting events, bottle signings, and promotional activities in accordance with Virginia ABC policy.
• Assists with staffing, event preparation and setup, signage and displays, and post-event reporting and analysis.
• Works with the FASM2 to coordinate tasting and product knowledge sessions for both employees and customers
• Available to work with limited or no notice
• Work various shifts and weekly work schedules including Saturdays, Sundays, some holidays and during inclement weather. Assistant Store Manager's hours may occur outside normal business hours, such as truck delivery or inventory days.

Minimum Qualifications:

• Knowledge of the principles and practices of a retail-related operation
• Experience supervising multiple levels of employees within a retail-related environment
• Experience providing excellent direct customer service, making decisions, and problem-solving
• Experience performing cash accounting and inventory/category management tasks
• Retail management experience including experience running shifts
• Knowledge and experience utilizing personal computers and electronic point of sale (POS) systems
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Working experience in staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations
• The ability to multi-task, utilize time management and organizational skills
• Experience working and responding to inquiries with internal and external customers both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be able to lift up to 65 pounds
• Must be at least 21 years of age
• Reliable transportation; valid Driver's License to make bank deposits

Preferred Qualifications:

• Two years retail store management experience

We offer:

• Excellent work/life balance
• Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays
• Affordable healthcare with employer contributions
• Virginia Retirement System (VRS) benefits
• College Tuition Reimbursement program

Virginia ABC employees are covered under the Commonwealth's benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer