Bilingual Customer Service Representative

REMOTE, TX Remote

Job Description

SNI Companies has partnered with a client offering a fully remote BILINGUAL customer service opportunity on a contact to hire basis. This is a great opportunity to get your foot in the door with astableandgrowing company.

Theyoffer:

• Fastpaced/Highvolumedepartment
• Collaborativeteam–talented/supportivecoworkersandmanagement
• Greatbenefits
• Opportunitytolearnandgrowyourcareer

This position will be responsible for handling a high volume of phone calls and managing according to customer need including:

• Identify customer questions, complaints, concerns, and overall needs.
• Provide sufficient answers and solutions to all customer queries.
• Handle customer complaints respectfully and professionally.
• Redirect customers to appropriate departments and teams when appropriate.
• Follow up with callers on complaint/question status, ensure resolution.
• Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Perform duties and responsibilities with our customers' satisfaction as your number one priority.

Candidates should have:

• 1 years of customer service experience.
• High School Diploma or GED
• Must be able to speak and write Spanish

This position is fully remote with hours of 8-5/40 hours per week. Candidates must reside in FL, TX, SC, NC, OK, MI

The role will pay anywhere from 18-19.50 depending on location and experience.

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