Patient Advocate

About Us

Simply put, we believe in the power of sleep.

As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.

Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.

Our vision is to work with our partners - employers, health systems, health plans, government agencies, provider groups and others committed to transforming care - to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.

About the role

Are you an organized, detail-oriented medical professional with a passion for sleep medicine? Do you understand the frustrations and fear those with sleep disorders have and can provide the compassion and expertise to help them on their sleep journey?

If so, Fusion Sleep wants to learn more about YOU, your experience and your desire to become part of a team that provides innovative solutions with a high level of customer service and patient satisfaction.

Fusion Sleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine. Our expert team of experienced physicians are board certified in sleep medicine and focus on disease prevention and management.

We are currently seeking driven, goal oriented professionals to join our team of Patient Advocates at our Alpharetta, GA location.

What you'll do

• Adhere to call quality standards, patient service expectations, and workflow compliance.
• Demonstrate ongoing improvement in call quality, patient experience, scheduling accuracy, and workflow adherence.
• Accept and apply coaching feedback to improve communication skills, productivity, and overall job performance.
• Maintain professionalism and accountability in all patient, provider, and team interactions.
• Prioritize and complete assigned daily tasks, scheduling workflows, patient communications, inbox management, and administrative duties in accordance with departmental productivity standards and operational deadlines.
• Demonstrate accountability for managing daily assignments and escalating unresolved issues appropriately.
• Coordinate and schedule patient appointments across multiple service lines and appointment types.
• Maintain accurate patient demographic, insurance, and referral information within electronic medical record systems.
• Manage inbound and outbound patient communications including phone calls, voicemail follow-up, portal messaging, and scheduling outreach.
• Verify insurance eligibility, insurance benefits, and utilize practice tools to provide accurate estimates for projected patient liabilities.
• Utilize multiple healthcare technology platforms including EMR, phone systems, messaging applications, and scheduling tools.
• Maintain compliance with HIPAA, organizational policies, privacy standards, and departmental procedures.
• Assist with locating prior appointments, sleep study results, and PAP device information.
• Provide basic troubleshooting assistance for Athena Patient Portal access.
• Assist with expired tickler cleanup and administrative follow-up tasks.
• Support additional scheduling workflows related to compliance visits, mask fitting, supply requests, outside DME coordination, and prescription refill processes.
• Monitor and communicate updates through designated Slack channels.
• Perform other administrative or patient support duties as assigned.

Qualifications

• One (1) year of experience working in a medical/clinic setting preferred
• Minimum of two (2) years of general clerical experience
• EMR system experience required
• Strong customer service and communication skills.
• Attention to detail and organizational ability.
• Ability to multitask in a fast-paced healthcare environment.
• Ability to maintain professionalism and empathy during patient interactions.
• Ability to work independently and collaboratively within a team environment.