Sr. Operations Manager

Job Description

Job Description

About 1A Auto

1A Auto is a high growth e-commerce company, and we pride ourselves on employing the best talent.
Each team member brings a unique skill set to the table and collectively have a track record of accomplishing the most challenging of goals. We are an online aftermarket auto parts retailer headquartered northwest of Boston. We are a leader in our market and are positioned for further growth. We offer a great “can-do” culture, a casual work environment, and the opportunity to apply your skills in a rewarding situation.

We are passionate about empowering people to do their own auto repairs. Our company’s mission is to make your car projects go smoothly and to become your trusted source for auto parts. We treat our customers like family. And our niche is to provide great value, exceptional customer service and education to make customers confident in their decision to do their own repairs.

Overview

The Senior Operations Manager plays a pivotal role in driving efficient, high-performing fulfillment operations at 1A Auto. This position will lead one or more functional areas within the Fulfillment Center, partner closely with cross-functional teams, and champion strategies that boost productivity and quality. Beyond day-to-day operations, the Sr. Operations Manager builds and develops talent, supervising, coaching, and contributing to labor and succession planning through hiring, training, and employee development.

General Responsibilities:

• Own performance and execution for one or more functions within the Fulfillment Center.
• Lead, mentor, and develop a team of operations professionals, holding them accountable to clear goals.
• Design and implement strategies that streamline workflows, boost efficiency, and reduce cost without compromising quality.
• Balance competing priorities and tight deadlines by flexing the workforce to match real-time demand.
• Partner with Human Resources, Logistics, Product Development, IT, and Customer Service to keep end-to-end operations seamless.
• Foster open, direct communication and a positive, results-driven culture on the floor.
• Dig into operational data to spot bottlenecks and inefficiencies, then act on what you find.
• Track KPIs closely and drive corrective action when performance drifts off target.
• Lead continuous improvement efforts, process redesign, automation, and smarter ways of working.
• Build and maintain SOPs that keep operations consistent, compliant, and audit ready.
• Stay current on industry trends and technology so 1A Auto keeps its operational edge.
• Contribute operational insight to strategic planning conversations with the executive team.
• Report out regularly to senior leadership on performance, projects, and key initiatives.

QUALIFICATIONS:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years in management role in e-commerce distribution
• Sound judgment under pressure, the ability to make decisions, solve problems, and redirect the workforce in a fast-changing Fulfillment Center environment.
• Proven leadership across cross-functional teams, with a track record of motivating people to obtain goals.

• Sharp analytical instincts, comfortable turning data into decisions.
• Working knowledge of data analysis tools to extract insight and inform strategy.
• Strong communication skills across internal and external stakeholders.
• Experience juggling multiple concurrent projects.
• Preferred: Lean Six Sigma or other process-improvement training.
• Preferred: SQL familiarity.

EDUCATION:

Bachelor's degree strongly preferred. We'll also consider high-potential candidates with a high school diploma/GED plus 5+ years of leadership experience in a high-SKU-volume (40,000+) warehousing e-commerce environment, or an equivalent combination of education and experience.

Please note: This job description is not all inclusive and rather is intended to capture the majority of the job functions.

1A Auto is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.