NOC Analyst

MSR Technology Group

NOC Analyst – Tier 2 | Annapolis, MD | Onsite

MSR Technology Group is hiring an experienced NOC Analyst for a long-term contract opportunity with potential Contract-to-Hire .

Location: Annapolis, MD – 100% Onsite

Pay: $35/hr W2 + Benefits

Shift: 11:00 PM – 7:30 AM EST | Mid/Overnight Shift

Schedule: 24x7x365 operation – weekends & holidays may be required

Contract: Long-Term | Contract-to-Hire possible

Education: HS Diploma/GED + 2 years relevant experience OR Associate degree + 1–2 years relevant experience

What You’ll Do

Monitor and troubleshoot IP networks, systems, routers, switches, firewalls, and circuits
Monitor network performance and coordinate with telecom providers for service restoration
Troubleshoot and resolve Tier 2 network/system incidents
Work with incident management tools and maintain accurate incident documentation
Troubleshoot Cisco devices, TCP/IP, HSRP and BGP
Support high-availability network and data communication environments
Escalate complex issues and collaborate with senior NOC/network engineers
Provide strong customer support while managing multiple incidents and priorities

Required Skills

Network+ Certification
Strong knowledge of TCP/IP networking
Hands-on experience troubleshooting Cisco devices
Experience with HSRP/BGP
Understanding of ITIL/ITSM
Strong troubleshooting, communication, multitasking and attention-to-detail skills

Preferred

CCNA
Remedy / Netcool
ServiceNow
Microsoft Office 365

NOC Training

The selected candidate will be cross-trained across three NOC functions:

Transport | DataLink | Applications

Training will cover network monitoring, ground station/data-link systems, routers, circuits, firewalls and application/message-flow monitoring.

Interested candidates can send their resume to Sravan – View email address on click.appcast.io

MSR Technology Group is an Equal Opportunity Employer.

Apply

Vacancy posted 4 days ago

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