Turndown Attendant

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

REPORTS TO: Housekeeping Manager/Director

WORK ENVIRONMENT:

Guest Rooms, Guest and Service Corridors, Housekeeping Office.

KEY RELATIONSHIPS:

Internal: Executive Housekeeper, Assistant Manager, Floor Managers, House Person, Linen/Laundry Staff, Rooms Control, Engineering.

External: Hotel guests/visitors.

QUALIFICATIONS

Essential:

• Fluency in English both verbal and non-verbal.
• Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Desirable:

• High school graduate.
• Fluency in second language, preferably Spanish.
• Previous training in guest relations.
• Previous experience in hospitality industry, preferably Housekeeping in an ultra luxury market.
• 2 years prior experience in cleaning hotel guest rooms.
• Knowledge of proper chemical handling.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 10 to 50 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 8’ inches/feet.
4. 4. Satisfactorily communicate with guests, management and co-workers to their understanding.

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.
• Provide turndown service to designated rooms on assignment sheet according to marked priority.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and turn down bed.
• Place specified items in designated locations (turndown amenity/cards, doorknob menu, bathrobe with card, bed floor mats, TV remove control).
• Refresh ice bucket, tray and glasses.
• Close drapes/shutters.
• Set lighting and thermostat to designated levels.
• Remove Room Service trays/tables/items from room to elevator service landing.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Re-hand/refold clothes.
• Clean guest rooms as assigned.
• Update status of rooms cleaned and turned down on assignment sheet.
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Dispatcher.
• Turn over any lost and found items from guest rooms to the Security.
• Stock amenity items such as re-filling lotion, bottles.
• Give marked assignment sheet to Dispatcher and punch out.
• To participate in our commitment to sustainability you are to engage in eco-conscious initiatives, and lead by example, contributing to our mission of fostering a greener future as we embrace the perspective that at Acqualina, we are not just a team; we are stewards of the environment and champions of sustainability.

SECONDARY JOB FUNCTIONS

• Make up cribs and rollaway beds when needed.
• Stock cleaning supply caddies in Housekeeping department.
• Re-hang/refold clothes.