Sr. Operations Manager - ERT

Responsibilities Manage day‑to‑day operations business including performance, billing, P&L and resource forecasting for a growing fleet. Lead a high‑performing team of Operations Managers and Team Leads, coaching them in leadership and AV technical literacy. Design and scale response frameworks that accommodate unique AV challenges, including software‑defined edge cases, hardware failures, and environmental obstacles. Drive KPI excellence across specialized AV metrics, balancing technical resolution rates and safety benchmarks with business metrics like CSAT and AHT. Meet with Senior Management and clients as needed to continue business growth. Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation. Scale operations, drive performance management and foster employee retention. Requirements Two‑plus years of experience as a Senior Operations Manager or seven‑plus years as an Operations Manager in high‑stakes or safety‑critical environments (e.g., transportation, automotive, aviation). Autonomous Vehicle experience is required and mandatory. BA/BS degree preferred. Experience managing supervisors and coaching and developing teammates. 20% travel required to support market launches, conduct field audits and meet with regional stakeholders. EEO: TaskUs is proud to be an equal‑opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr TaskUs USA LLC