Operations - Field Service Manager

Job Description

Job Description

Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We offer great benefits, including:

• Medical, Dental, and Vision
• Substantial 401k match
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts (up to 12% over cost!)

At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself.

Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

General Description
The Field Service Manager is a salaried leadership position responsible for overseeing, guiding, and scaling the regional field service operation. This role directly manages the Field Service Coordinator and the Field Service Technician teams, ensuring that battery system installations, maintenance, troubleshooting, and material handling tasks are completed safely, efficiently, and to the highest standard of customer satisfaction.
Blending technical oversight with corporate management, the Field Service Manager acts as a quality control champion, develops Standard Operating Procedures (SOPs), tracks departmental KPIs, and fosters a high-performance culture aligned with SPS core values.

Minimum Qualifications
Formal Training & Education
-Bachelor’s degree (BA/BS) or equivalent experience required.
-Associates degree or higher with a strong academic background (3.0 GPA preferred)
considered in conjunction with advanced experience.

Required Experience
-Minimum 3–5 years of dedicated field services supervisory or management experience.
-Proven track record of successfully running an operational or technical service unit,
retaining a high-quality team, and maintaining high safety standards.
-Demonstrated history of customer retention, resource optimization, and process
improvement within an industrial or technical service environment.
-Direct experience within the battery industry, stationary power, or commercial
automotive/electrical field is highly preferred.

#ZR

Empowered and Engaged • Customer-Centric • Powerful Brands and Services • Always Moving Forward • One-Team • Environmental Health & Safety

Continental Battery Systems ∙ 750 W John Carpenter Way, Ste 900, Irving, TX 75039∙