Customer Service & Warehouse Coordinator - Hearth & Garage Doors

Customer Service & Warehouse Coordinator – Hearth & Garage Doors

Position Summary

The Hearth & Garage Door Customer Coordinator serves as a key operational support role within a warehouse-based HVAC showroom environment. This position bridges customer service, warehouse operations, and administrative functions to ensure seamless order processing, inventory coordination, and customer satisfaction. This role supports high-volume, hearth sales orders while also assisting with garage door and HVAC-related product coordination. The Coordinator is expected to take initiative, manage competing priorities, and contribute to operational efficiency while maintaining a strong customer-focused approach.

Position Responsibilities

• Provide professional and responsive customer service for hearth, garage door, and HVAC-related inquiries
• Serve as a primary point of contact for a high-volume hearth customer, ensuring accurate and timely order fulfillment
• Process and manage sales orders, purchase orders, RMAs, debit memos, and branch transfers
• Coordinate with warehouse staff to pull, stage, and load large products for customer pickup or delivery
• Assist with physical warehouse duties including lifting, moving, and loading heavy hearth and garage door materials
• Maintain accurate system records within ERP systems (e.g., Williams) for orders, inventory, and customer data
• Partner with vendors and internal teams to resolve order discrepancies, backorders, and delivery issues
• Support inventory accuracy through cycle counts, tracking, and reconciliation activities
• Ensure timely and accurate invoicing and assist with basic accounting processes as needed
• Maintain organization and cleanliness of showroom and warehouse areas
• Identify process improvements and support implementation with leadership
• Participate in team meetings and collaborate across departments to support business needs
• Perform additional duties and projects as assigned

Knowledge & Skills

Strong communication skills for customer interaction and internal coordination

Problem-solving mindset with attention to detail and accuracy

Ability to work both independently and collaboratively

Comfort working in a warehouse/showroom setting with both desk and physical responsibilities

Experience in HVAC, hearth, garage doors, or building materials industry preferred

Customer service, warehouse coordination, or operations experience required

Experience supporting high-volume or key customer accounts preferred

Industry experience in HVAC, hearth, garage doors, or related field preferred

People Management

Physical Requirements / Work Environment

Must be able to lift, move, and load heavy products (including large hearth and garage door materials)

Must be able to stand, walk, and perform physical warehouse duties for extended periods

Must be able to operate a computer and phone as needed

Work is performed in a warehouse and showroom environment with varying temperatures

Must be able to perform essential job functions with or without reasonable accommodation

Equal Opportunity Employer

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.