Data Analytics Manager

Job Details Job Title: Manager, Data & Analytics Department: Technology FLSA Status: Exempt Salary: $60,000 - 70,000 Description Serve as the primary steward of data quality and governance across institutional systems, identifying and resolving inconsistent definitions, duplicated metrics, and fragmented data sources. Own the day-to-day relationship with the Dexibit business intelligence platform, ensuring the data feeding it is accurate, well-structured, and trusted by end users. Design and manage a centralized data lake architecture to consolidate institutional data. Partner with department leaders across the institution to understand their reporting and analytics needs, and translate those needs into consistent, reusable dashboards and data structures. Build and maintain institutional KPI reporting, including Board metrics, in partnership with the Chief Operating Officer. Support evaluation and integration of visitor and guest data sources, the guest ticketing/CRM stack. Establish documented data definitions and stewardship practices for top institutional metrics (attendance, membership, revenue, visitation, program participation). Identify opportunities to reduce manual, spreadsheet-based reporting in favor of governed, repeatable analytics processes. Act as a proactive analytics business partner to every department, following the ITBP service model rather than functioning as a reactive request queue. Escalate significant data quality, integration, or system-fragmentation issues to Technology leadership with recommended remediation. Key Responsibilities Serve as the primary steward of data quality and governance across institutional systems, identifying and resolving inconsistent definitions, duplicated metrics, and fragmented data sources. Own the day-to-day relationship with the Dexibit business intelligence platform, ensuring the data feeding it is accurate, well-structured, and trusted by end users. Design and manage a centralized data lake architecture to consolidate institutional data. Partner with department leaders across the institution to understand their reporting and analytics needs, and translate those needs into consistent, reusable dashboards and data structures. Build and maintain institutional KPI reporting, including Board metrics, in partnership with the Chief Operating Officer. Support evaluation and integration of visitor and guest data sources, the guest ticketing/CRM stack. Establish documented data definitions and stewardship practices for top institutional metrics (attendance, membership, revenue, visitation, program participation). Identify opportunities to reduce manual, spreadsheet-based reporting in favor of governed, repeatable analytics processes. Act as a proactive analytics business partner to every department, following the ITBP service model rather than functioning as a reactive request queue. Escalate significant data quality, integration, or system-fragmentation issues to Technology leadership with recommended remediation. Education & Experience Bachelor's degree in a relevant field (data analytics, information systems, statistics, business, or related discipline), or equivalent professional experience. 3-5+ years of experience in data analysis, business intelligence, or data management, ideally including experience untangling fragmented or inconsistent data environments Experience with BI/visualization platforms (e.g., Dexibit, Tableau, Power BI, Looker) and relational data concepts; direct experience with Dexibit is a plus but not required. Nonprofit, cultural institution, hospitality, or attractions-industry experience is a plus, particularly with visitation, ticketing, or membership data. #J-18808-Ljbffr