Shift Lead, Paradise Valley (Opening Fall 2026)

Shift Lead, Paradise Valley (Opening Fall 2026)

On-site Paradise Valley, Arizona, United States

Reports to: General Manager

Classification: Full-time, Hourly, Non-Exempt

Pay Rate: $19.00/hour + tips

Positions to fill: 2

About the Role

Step Into Leadership From Day One

We're hiring two Shift Leads for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.

We're looking for two people to fill the following schedules:

• AM Lead: Tuesday Saturday
• PM Lead: Sunday Thursday

Responsibilities

Pre-Opening

• Participate in onboarding and training prior to opening
• Learn company service standards, operating procedures, and product knowledge at a leadership level
• Assist with caf setup, merchandising, and operational readiness
• Help facilitate team training and support Barista onboarding alongside the General Manager
• Support grand opening events and launch activities

Shift Leadership & Operations

• Open or close the location according to established procedures you own the shift, start to finish
• Lead and direct the Barista team assign tasks, manage pace, and step in where needed
• Monitor floor coverage and adjust team positioning in real time based on traffic
• Complete shift reports and communicate key updates to the General Manager daily
• Flag any team performance concerns, guest feedback, or operational issues promptly

Guest Experience & Hospitality

• Model the exceptional, attentive guest experience expected of every team member
• Serve as the primary point of contact for guests when the General Manager is not present
• Handle escalations, complaints, and special requests with confidence and good judgment
• Build relationships with regulars and help create a sense of community

Beverage & Product

• Prepare and serve all menu items to company standards with consistency and care
• Maintain strong product knowledge and confidently educate guests and team members
• Uphold quality, presentation, and food safety standards across every shift

Operations & Standards

• Receive and verify product deliveries from our Phoenix production warehouse
• Operate the POS system accurately and oversee cash handling procedures
• Maintain cleanliness, organization, and visual standards throughout the caf
• Follow and enforce opening, closing, and daily operational procedures