Shop Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed may be required as deemed necessary by your supervisor or service manager.

• Promote an atmosphere of goodwill and accountability between the company and the customer. Act in a professional manner and provide a superior level of customer service.
• Perform shop repairs and maintenance as assigned by the Branch Service Manager.
• Meet or exceed quoted times for scheduled repairs.
• Meet the repair deadlines as set by customer demands and the Branch Service Manager.
• Expertly analyze and diagnose equipment problems and breakdowns. Recommend the correct service and repair actions to resolve equipment performance issues.
• Make appropriate equipment repairs or modifications.
• Work on Rental, Used, New and Customer equipment as directed.
• Embody the company VMV daily.
• Keep shop clean. This includes inside and outside.
• Keep shop safe. This includes inside and outside.
• Report any issues with cleanliness or safety with other departmental personnel to management.
• Maintain a clean, hazard free and safe work area including your company vehicle if assigned and customer facilities.

· Adhere to all OSHA, company and customer safety procedures. 

· Maintain positive customer relations through professional interactions with customers. 

· Follow all company operating and process procedures.

· Attend formal training as scheduled and directed by your supervisor.

• Accurately and neatly document each service shop repair, providing the necessary paperwork.
• Maintain serviceability and accountability of all company equipment.
• Provide well maintained personal tools required to effectively perform equipment service duties.

Requirements:

• Knowledge of Electrical and Industrial Battery Charger repair is a plus.
• High school Diploma or equivalent with three or more years of mechanical, electrical and hydraulic experience in the forklift or equipment repair industry.
• Effectively communicate with customers, co-workers and management.
• Ability to understand necessary service and training manuals and schematics
• Can safely operate power tools, lifts, hoists, hydraulic jacks and overhead cranes.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Has the ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds. Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pulling, walking and lifting, etc While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and climb or balance. The employee is frequently required to sit; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a maintenance environment with potential equipment movement hazards as well as exposure to chemicals and solvents that require knowledge of proper safety procedures. Work is performed at customer locations, including manufacturing, warehouses, cold storage facilities and other “difficult” or outdoor environments. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate.

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